Summary
Overview
Work History
Education
Skills
Languages
SOCIAL ACTIVITIES
Timeline
Generic

NDUKA SYLVESTER OSEH

Tallinn

Summary

To improve myself skillfully and become a better person.

Overview

17
17
years of professional experience

Work History

Customer care

Seplang logistics comp
01.2009 - 11.2009
  • Supported fellow Customer Care Analysts by sharing best practices, offering guidance during challenging situations, or stepping in when additional help was needed on calls or cases.
  • Exceeded expectations in maintaining high standards of professionalism and customer care in all interactions, setting an example for fellow team members.
  • Assisted in training new hires, sharing knowledge and best practices for exceptional customer care.
  • Aligned grooming services with brand promise for quality and customer care.
  • Interacted daily with customer care and other in-plant individuals to meet performance targets and resolve issues.
  • Increased repeat business by cultivating a reputation for exceptional customer care within the local community.
  • Established clear goals for the customer care team, driving increased productivity and accountability among staff members.
  • Trained new employees on best practices in customer care, promoting a culture of excellence within the team.
  • Coordinated with other departments to address interdepartmental issues impacting customer care outcomes.
  • Analyzed key performance indicators to identify areas of improvement, driving continuous growth in customer care quality.
  • Led the transformation of customer care operations by embracing digital channels, leveraging data analytics, and prioritizing employee engagement initiatives.
  • Served as a reliable resource for junior staff members, offering guidance on best practices, policies, and procedures within the Customer Care department.
  • Managed high-volume inbound calls while maintaining composure under pressure and delivering excellent customer care.
  • Participated in ongoing professional development activities to stay current on industry trends and best practices in customer care.
  • Resolved issues quickly, maintaining a strong reputation for excellent customer care among VIP guests.
  • Participated in ongoing training initiatives to stay current on industry trends and best practices for customer care professionals.
  • Participated in ongoing professional development opportunities, staying up-to-date on industry best practices for digital customer care.
  • Increased repeat business by providing exceptional customer care and promptly addressing concerns.
  • Elevated overall traveler experience through consistent delivery of high-quality customer care from initial inquiry until the completion of their trip.
  • Developed customized reports for management, detailing key metrics related to customer care performance and trends.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Contributed positively to the company''s reputation by upholding high standards of professionalism, work ethic, and customer care.
  • Strengthened relationships between Customer Care teams and other departments within the organization, fostering collaboration towards common goals.
  • Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
  • Implemented best practices in customer care, consistently exceeding set targets for issue resolution rates and satisfaction scores.
  • Oversaw daily operations of the customer care team, allocating resources efficiently to meet business goals.
  • Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
  • Continuously exceeded performance targets set by management, contributing to the overall success of the Customer Care department.
  • Enhanced customer satisfaction by implementing effective customer care strategies and streamlining communication channels.
  • Assisted in developing new strategies for improving overall efficiency within the Claims Customer Care department.
  • Trained new hires on company policies, customer care software, and communication best practices to ensure smooth integration into the team.
  • Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
  • Mentored junior team members in the nuances of superior customer care, bolstering their skills and confidence levels.
  • Offered assistance with luggage or personal items when needed, displaying excellent customer care and attention to detail.
  • Participated in strategic planning initiatives to grow the business while maintaining exceptional levels of customer care.
  • Exceeded individual performance metrics consistently, reflecting a strong commitment to customer care excellence.

Marketing representative

Brick wall Global investment Ltd
01.2010 - 09.2012
  • Created reports to track performance of marketing campaigns and suggest improvements.
  • Collaborated with cross-functional teams to create cohesive marketing strategies that aligned with company goals and objectives.
  • Responded to customer inquiries promptly and professionally to increase customer satisfaction.
  • Provided exceptional customer service at promotional events, fostering positive relationships with potential clients and partners.
  • Developed and implemented comprehensive marketing strategies to increase brand awareness and customer acquisition.
  • Coordinated with sales and operational teams to verify alignment of marketing initiatives with company goals.
  • Mentored junior staff members, providing guidance on best practices to improve their skillsets and overall team contributions.
  • Determined customers' needs and provided brand awareness and recommendations to fulfill requirements.
  • Developed compelling marketing materials for product launches, resulting in heightened consumer interest and sales growth.
  • Conducted market research and analysis to identify consumer trends and preferences.
  • Implemented digital marketing techniques to enhance customer experience and increase customer engagement.
  • Managed budget for marketing initiatives, carefully keeping spending within allocated limits.
  • Created and implemented customer loyalty programs to increase customer retention and loyalty.
  • Strengthened partnerships with industry influencers through networking events and professional associations for mutual business growth opportunities.
  • Strengthened outreach by coordinating events to maximize marketing initiatives.
  • Contributed creative ideas during brainstorming sessions that led to new product concepts or enhancements of existing productsservices.
  • Created and launched campaigns across digital and traditional channels to drive sales.
  • Analyzed industry trends and benchmarked competitors to inform marketing strategies.
  • Increased brand awareness by implementing targeted marketing campaigns and utilizing social media platforms.

Senior Production Specialist

Swappie
06.2022 - Current
  • Contributed to budget planning by forecasting future production needs based on historical data analysis and market trends evaluation.
  • Managed a team of production specialists, fostering an environment of collaboration, continuous improvement, and high performance.
  • Conducted root cause analysis for production issues, implementing corrective actions that prevented recurrence of similar problems in the future.
  • Participated in Lean Six Sigma projects driving continuous improvement initiatives to further enhance production processes and reduce operational costs.
  • Maintained safety standards within the facility by enforcing strict adherence to regulatory requirements and conducting regular inspections.
  • Oversaw inventory management, ensuring availability of raw materials while minimizing excess stock levels to reduce carrying costs.

Education

B.Sc - International Relation

Tallinn University of Technology
01.2019

B.Sc - Marketing

Delta State University
01.2014

Diploma - Banking And Finance

University of Illorin
Kwara State
07.2008

Skills

  • Time management
  • Multicultural sensitivity
  • Focus
  • Ability to inspire
  • Commitment
  • Passion
  • Vision
  • Positive attitude
  • Self motivation
  • Effective communication
  • Ability to solve problem
  • Delegating task to the right people
  • Ability to motivate

Languages

English
Advanced (C1)

SOCIAL ACTIVITIES

Playing Drums. Watching Football. Listening to good music. Playing Video Games (Soccer). Playing football Swimming Love travelling

Timeline

Senior Production Specialist

Swappie
06.2022 - Current

Marketing representative

Brick wall Global investment Ltd
01.2010 - 09.2012

Customer care

Seplang logistics comp
01.2009 - 11.2009

B.Sc - International Relation

Tallinn University of Technology

B.Sc - Marketing

Delta State University

Diploma - Banking And Finance

University of Illorin

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NDUKA SYLVESTER OSEH