Hi, I’m
Abdulakeem Oyeleye
Mustamae
Summary
Detail-oriented Compliance Officer dedicated to improving policies and procedures in all business areas. Hardworking and driven with quality-focused and proactive approach.
Fantastic critical thinker with great memory and efficiently organize vast amounts of data. Great at performing internal audits, conducting investigative reporting and transcribing information.
Motivated customer service team member eager to streamline operating procedures to maximise team efficiency and customer satisfaction. Specialises in quality, speed and performance improvements
Overview
9
years of professional experience
6
years of post-secondary education
Work History
Monese OU
KYC and Screening Investigator
09.2022 - Current
Job overview
- Investigate and evaluate sanctions, EDD, KYC & PEP (Politically Exposed Persons) alerts for new & old customers.
- Ensuring that alert has been investigated within Monese procedures and followed up with correct actions in line with regulatory requirements.
- Investigate and evaluate risk associated with onboarding & old customers in accordance with Monese risk appetite and procedures, and in doing so, making use of full range of tools and methods available, which includes but is not limited to video call interviews, inquiries via email or other agreed channels of communication, back office related tasks, Monese based forms.
- Investigate alerts produced by Fraud detection system used by Monese and take appropriate action in line with Monese procedures and risk appetite.
- Escalate high risk activity to senior management to identify new financial crime trends before customer can on-board.
- Work closely with other departments within Monese to assist and carry out tasks to best serve our prospective customers.
- Provide occasional training and mentoring to newer members of KYC & Screening Team to ensure they feel supported by their team members, and that they can make right decision when working independently.
- Occasionally keep team updated when volumes of work increase by advising team lead and/or team within timely manner.
- Occasionally assist with creating and trialling new processes within team. Providing clear and precise feedback to demonstrate how process works or does not work.
- Process other KYC related tasks or alerts that may be introduced to team later.
Monese OU
Customer Support Agent
09.2021 - 08.2022
Job overview
- Helped customers have the best experience possible with our product working across chats, emails, and phone calls.
- Went above and beyond call of duty, worked with less supervision and solved complex problems working with other teams and maintained my KPIs
- Ensured that all the company's policies and procedures, code of
conduct, and regulatory guidelines strictly comply with the
process of discharging duties - Inform and suggested new banking products to customers
- Established and promoted a cordial relationship with customers, ensured prompt attendance to their inquiries, and solved their problems to grant them maximum satisfaction
- Assisted customers with onboarding, application & security application issues (passcode, device change issue & updating personal data)
SITA
Field Support Engineer
04.2015 - 08.2019
Job overview
- Provided technical services in the installation, analysis and maintenance of computing facilities.
- Integrated new technologies for multiple end-user environments and recommend architectural improvements, design solutions, and integration solutions.
- Assisted in administering and maintaining Windows servers, Windows Workstations, Virtual Machines, and other critical systems in an enterprise environment.
- Recommended and implemented upgrades, patches for new applications, and new equipment.
- Monitored all tickets from creation to the resolution to closure.
- Diagnosed and resolved technical hardware and software issues by conducting basic and tier-II troubleshooting for servers, workstations, and applications within the Active Directory environment providing the first-call resolution to incident reports and
requests for service.
Education
Lagos State University Nigeria
Bachelor of Science from Electronic and Computer Engineering
01.2003 - 05.2009
Skills
- Complex investigations
- Evidence analysis
- Priority investigations
- Risk management
- Evidence gathering
- Report writing
- Blood spatter patterns
- Money laundering investigations
Timeline
KYC and Screening Investigator
Monese OU
09.2022 - Current
Customer Support Agent
Monese OU
09.2021 - 08.2022
Field Support Engineer
SITA
04.2015 - 08.2019
Lagos State University
Bachelor of Science from Electronic and Computer Engineering
01.2003 - 05.2009
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