Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
References
Timeline
Generic

ADEYINKA ADEJUMO

Tallinn

Summary

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Microsoldering Specialist and Warranty Specialist

EIPPA WSOPERATIONS OÜ
Tallinn
09.2021 - 04.2025
  • Consistently completed day-to-day duties with accuracy and efficiency.
  • Collaborated with diverse coworkers to achieve goals and resolve product-related issues.
  • Promoted customer satisfaction by resolving problems with knowledgeable service.
  • Maintained up-to-date knowledge through continuing education and advanced training.
  • Utilized various software tools to optimize processes and improve performance.
  • Collaborate with team members to troubleshoot complex motherboard issues, and find innovative solutions.
  • Process warranty claims and ensure compliance with company policies.
  • Review warranty requests for accuracy and completeness before approval.
  • Maintain detailed records of all warranty transactions in the system.

Customer Support Specialist

Starship technologies
Tallinn
09.2021 - 05.2023
  • Managed customer inquiries through various channels, ensuring timely responses.
  • Collaborated with team members to resolve complex issues efficiently.
  • Documented customer interactions and feedback in the support system.
  • Facilitated communication between customers and technical teams for issue resolution.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Maintained positive working relationship with fellow staff and management.
  • Analyzed customer feedback to identify service improvement opportunities.

Customer Service Support Representative

Arvato
Tallinn
05.2016 - 10.2017
  • Tracked customer complaints and followed up to ensure resolution was achieved.
  • Performed follow-up calls to customers regarding their inquiries or orders.
  • Communicated effectively with team members to ensure timely response times for customers.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Responded promptly to emails sent by customers seeking assistance.
  • Explained benefits and advantages of different product and service offerings to customers.

Education

BBA - Business Administration and Management

Euroacademy
Tallinn
06-2018

Skills

  • customer service
  • Customer relationship management
  • Problem solving
  • Complaint handling
  • Customer focus
  • Microsoldering techniques
  • Equipment maintenance
  • Troubleshooting processes
  • Technical documentation
  • Software optimization
  • Team collaboration
  • Time management
  • Warranty processing

Certification

BBA

Languages

English
Advanced (C1)
C1

Affiliations

I enjoy staying active by playing and watching sports like soccer, basketball, and tennis, which help me build teamwork, focus, and discipline, and I also occasionally unwind by playing video games to relax and enhance my strategic thinking.

References

References available upon request.

Timeline

Microsoldering Specialist and Warranty Specialist

EIPPA WSOPERATIONS OÜ
09.2021 - 04.2025

Customer Support Specialist

Starship technologies
09.2021 - 05.2023

Customer Service Support Representative

Arvato
05.2016 - 10.2017

BBA - Business Administration and Management

Euroacademy

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ADEYINKA ADEJUMO