Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Agnes Leppik

Tallinn

Summary

Dynamic professional with extensive experience at Ericsson Eesti AS, excelling in project scheduling and effective communication. Proven ability to enhance operational efficiency through innovative policy development and meticulous document management. Recognized for exceptional customer service and adept problem-solving skills, consistently fostering collaboration across teams to achieve project goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant

Ericsson Eesti AS
Tallinn
09.2021 - Current
  • Scheduled meetings, appointments and travel arrangements for staff members.
  • Assisted in the development of new policies and procedures to improve operational efficiency.
  • Assisted in the preparation of reports, presentations and correspondence.
  • Handled confidential information with discretion and integrity.
  • Provided HR administrative assistance to management team.
  • Acted as point of contact between the Project Manager and other departments, teams within the organization regarding assigned tasks, projects.
  • Assisted Project Manager in preparing project plans, schedules, and budgets.
  • Performed research related to projects as requested by the Project Manager.
  • Organized and maintained project documents and records.
  • Provided administrative support to the project team including scheduling meetings, coordinating travel, ordering supplies.
  • Participated in weekly status meetings with the Project Manager to discuss ongoing tasks and issues requiring resolution.
  • Developed processes and procedures to ensure efficient workflow of projects.
  • Coordinated meetings and check-ins for team members and supervisors.
  • Developed and updated project plans to document objectives, technologies, schedules, and funding.
  • Conferred with project personnel to identify and resolve problems.

Bartender

Weekend Club OÜ
Tallinn
10.2019 - 10.2021

Office Assistant

Paxful (Peaceful Tech OÜ)
Tallinn
06.2020 - 09.2021
  • Maintained an organized filing system of paper documents and electronic files.
  • Assisted with special projects as needed by researching information on the internet or through other sources.
  • Assisted in onboarding new employees by providing orientation materials and training resources.
  • Managed inventory of office supplies and placed orders when needed.
  • Assisted in the development and implementation of office policies and procedures.
  • Provided administrative support to multiple departments as needed.
  • Ordered office supplies and managed inventory to ensure a well-stocked office.
  • Monitored office expenses and submitted purchase requests.
  • Maintained confidentiality of sensitive information and documents.
  • Facilitated internal communication by distributing memos and announcements.
  • Coordinated travel arrangements for staff, including flight and hotel bookings.
  • Supported bookkeeping tasks such as invoicing and expense tracking.
  • Facilitated communication within the office and with external partners.
  • Supported the planning and execution of corporate events and meetings.
  • Trained staff members to perform work activities and use computer applications.

Senior Cabin Crew Member

Nordica (Nordic Crew Management OÜ)
Tallinn
03.2018 - 10.2020
  • Prepared reports detailing any incidents occurring during the flight.
  • Provided customers with excellent service while ensuring their comfort and satisfaction.
  • Assisted passengers with special needs including unaccompanied minors, disabled persons or those requiring medical assistance.
  • Managed customer complaints in a professional manner, resolving any issues that arose during the flight.
  • Performed first aid when needed and provided reassurance to nervous passengers during turbulence or other unexpected events.
  • Supported ground staff in handling baggage loading and unloading operations.
  • Attended regular training sessions for skills development purposes.
  • Coordinated activities between ground crew members and cockpit personnel before takeoff and landing procedures were initiated.
  • Enforced airline regulations and policies to ensure a safe flight environment.
  • Conducted pre-flight briefings, demonstrated emergency equipment, and ensured cabin readiness for take-off.
  • Verified accuracy of all paperwork related to boarding passes, manifests.
  • Monitored passenger behavior throughout the flight, intervening when necessary to maintain orderliness and safety standards.
  • Managed the safety and security of passengers on board aircrafts.
  • Demonstrated safety equipment and procedures to meet FAA guidelines.
  • Took measures during unusual conditions to maximize safety of customers and crew.
  • Directed junior team members in proper duties and company regulations.

Cabin Crew Member

Nordica (Nordic Crew Management OÜ)
Tallinn
01.2017 - 03.2018
  • Adhered strictly to FAA regulations regarding air travel safety protocols.
  • Performed cabin checks throughout the flight to ensure passenger comfort and safety requirements were met.
  • Collaborated with pilots in preparing aircraft for departure from airports.
  • Provided first aid assistance to passengers when necessary.
  • Assisted disabled passengers as needed during boarding, deplaning and transfers between gates.
  • Greeted passengers and provided assistance with boarding, seating and stowing of carry-on luggage.
  • Responded promptly to customer complaints or requests for service during flights.
  • Conducted pre-flight briefings to inform passengers about the flight route, expected duration and onboard services.
  • Checked that aircraft cabins were properly stocked with food, beverages, blankets and other items prior to takeoff.
  • Demonstrated safety procedures for emergency situations and ensured compliance among passengers.

Sales Assistant

AS Baltika
Tallinn
09.2016 - 01.2017

Education

High School Diploma -

Jakob Westholm Gymnasium
Tallinn
06-2016

Bachelor of Science - General Nurse

Tallinn Health University of Applied Sciences
Tallinn

Skills

  • Meeting coordination
  • Document management
  • Confidential information handling
  • Project scheduling
  • Customer service
  • Inventory management
  • Effective communication
  • Team collaboration
  • Problem solving
  • Event planning
  • Training facilitation
  • Time management
  • Conflict resolution

Certification

  • Successful speaking strategies - Edu Akadeemia
  • Basic Accounting Course - Majandusarvestuse keskus

Languages

Estonian
First Language
English
Advanced (C1)
C1
Russian
Elementary (A2)
A2

Timeline

Assistant

Ericsson Eesti AS
09.2021 - Current

Office Assistant

Paxful (Peaceful Tech OÜ)
06.2020 - 09.2021

Bartender

Weekend Club OÜ
10.2019 - 10.2021

Senior Cabin Crew Member

Nordica (Nordic Crew Management OÜ)
03.2018 - 10.2020

Cabin Crew Member

Nordica (Nordic Crew Management OÜ)
01.2017 - 03.2018

Sales Assistant

AS Baltika
09.2016 - 01.2017

High School Diploma -

Jakob Westholm Gymnasium

Bachelor of Science - General Nurse

Tallinn Health University of Applied Sciences

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Agnes Leppik