Ahmed Aly
Tallinn
Summary
I am a dynamic professional with a background in managerial roles. I have thrived in fast-paced environments, consistently demonstrating self-drive, an action-oriented approach, and a strong motivation to excel. I thrive in fostering teamwork, enhancing workflow efficiency and facilitating effective communication.
Overview
16
16
years of professional experience
Work History
Cargo Operations Officer
CMA CGM GLOBAL BUSINESS SERVICES OÜ
Tallinn
09.2022 - Current
- Conducted comprehensive analysis to identify recurring tasks and effectively automated processes, resulting in significant efficiency gain.
- Developed and implemented strategic plans to improve operational efficiency and cost effectiveness.
- Focused on identifying root causes for problems.
- Made significant contributions towards new project assignments.
- Coordinated with cross-functional teams across departments to ensure alignment with corporate strategy.
- Facilitated the development of long-term objectives, strategies, and tactics for organizational growth.
- Conducted skill-enhancing trainings for company staff.
- Provided guidance and support to newly hired staff through mentorship and trainings.
- Committed to self-development by actively seeking and implementing constructive feedback.
- Prepared presentations and documentation outlining critical findings from analysis of global operations data.
Booking Amendment Officer
CMA CGM GLOBAL BUSINESS SERVICES OÜ
Tallinn
02.2022 - 08.2022
- Handled special requests from customers such as upgrades or special arrangements.
- Effectively addressed issues arising from conflicts between customers and service providers.
- Provided support to team members on complex booking procedures and policies.
- Mentored team of five members located overseas in managing and executing bookings cardamom project.
Office Manager
Sasi pro locksmith services
Sasi Pro Locksmith Services
01.2020 - 12.2021
- Demonstrated strong leadership and exceeded expectations in role transition from Dispatcher to Office Manager
- Provided effective leadership and guidance to a diverse team of 10-15 Dispatchers and Customer Service Agents.
- Supervised staff members, organized schedules and delegated tasks.
- Developed and implemented global operations strategies to maximize efficiency, reduce costs, and improve customer service.
- Oversaw the management of international warehouses, logistics networks, and supply chain operations.
- Established KPIs to measure operational performance against established targets.
- Analyzed customer feedback to identify areas for improvement in operational delivery.
Hostel Owner and Manager
ONI HOSTEL LTD
Tbilisi
11.2018 - 12.2019
- Managed bookings and reservations across various platforms.
- Implemented a highly effective community outreach strategy.
- Developed and implemented hospitality policies to ensure guest satisfaction.
- Organized and managed staff schedules, ensuring adequate coverage for all shifts.
- Provided highest quality customer service standards by anticipating customer needs.
- Received traveler review award from Booking.com for achieving a remarkable score of 9.7 out of 10 after thorough evaluation of feedback provided by 260 guests.
Middle East Export Agent
GECEN ELECTRONICS
Shenzhen
09.2016 - 08.2018
- Executed efficient sales management strategies while optimizing export processes
- Contributed to the design and implementation of mobile software for controlling Smart Home devices
Company Owner and Manager
ORIENT ELECTRONICS
Cairo
11.2008 - 08.2016
- Managed end-to-end processes involving supply chain, logistics, customs clearance, and distribution.
- Successfully oversaw operations at various locations
- Successfully maintained and promoted the organization's culture and brand identity.
Education
Certified Team Trainer - Credit 2,5 ECTS -
CMA CGM Internal Trainers Academy
Tallinn, Estonia11-2023
MINI MASTER in Business Administration -
Egyptian Culture Center
01.2016
BA in Business Information System -
Modern Academy Maadi
Cairo01.2007
Skills
- Decision-Making
- Adaptability
- Time Management
- Innovation and Creativity
- Communication
- Problem Solving
- Strategic Planning
- Fast Learning
- Leadership
Languages
- Arabic, Native or Bilingual Proficiency
- English, Full Professional Proficiency
- Estonian, Elementary Proficiency
Accomplishments
- Traveler review award
- Award of Excellence in June 2022
- Award of Excellence in March 2023
- Award of Excellence in April 2023
- Award of Excellence in July 2023 with Spain Cargo Operations team
- Certificate of internal trainers academy development program in November
- Award of Excellence in April 2024
Timeline
Cargo Operations Officer
CMA CGM GLOBAL BUSINESS SERVICES OÜ
09.2022 - Current
Booking Amendment Officer
CMA CGM GLOBAL BUSINESS SERVICES OÜ
02.2022 - 08.2022
Office Manager
Sasi pro locksmith services
01.2020 - 12.2021
Hostel Owner and Manager
ONI HOSTEL LTD
11.2018 - 12.2019
Middle East Export Agent
GECEN ELECTRONICS
09.2016 - 08.2018
Company Owner and Manager
ORIENT ELECTRONICS
11.2008 - 08.2016
Certified Team Trainer - Credit 2,5 ECTS -
CMA CGM Internal Trainers Academy
MINI MASTER in Business Administration -
Egyptian Culture Center
BA in Business Information System -
Modern Academy Maadi
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