Ahmed Mahmoud
Tallinn,784
Summary
A hospitality professional known for maintaining high standards and delivering results. Proven ability to enhance operational efficiency and drive customer satisfaction. Focused on team collaboration and adaptability to meet changing needs. Skilled in staff training, customer service, and financial management.
Overview
12
12
years of professional experience
Work History
Restaurant General Manager
Tallink Fast Food OÜ
10.2022 - Current
- Managed all aspects of daily operations, including managing budgets, and inventory control.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Set clear expectations and created positive working environment for employees.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Evaluated performance metrics regularly, identifying areas for improvement and adjusting strategies accordingly for continued growth in sales figures.
- Conducted regular financial analyses of sales data in order to identify trends that informed future marketing efforts.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
Shift Manager
Tallink Fast Food OÜ
02.2022 - 09.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Crew Member
Tallink FAst Food OÜ
06.2020 - 01.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Purchasing Agent
Cerbos OÜ
10.2018 - 10.2019
- Facilitated smooth operations through accurate tracking of purchase orders, invoices, and payments.
- Contributed to a positive work environment through collaboration, professional development, and open communication among team members.
- Maintained complete documentation and records of all purchasing activities.
- Ensured timely delivery of materials through effective planning and coordination with suppliers.
- Created purchase orders to monitor stock levels, verify purchase requisitions, and expedite customer orders.
- Maintained compliance with industry regulations and company policies throughout procurement activities.
Food and Beverage Supervisor
Hurghada Marriott Resort
08.2015 - 09.2018
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
- Conducted regular performance evaluations for staff members, providing constructive feedback designed to enhance job skills and promote professional growth opportunities.
- Optimized inventory control with regular audits, reducing waste, and effectively managing stock levels for optimal freshness.
Restaurant Captain
Tolip Taba Resort
11.2014 - 05.2015
- Opening team
- Developed strong rapport with regular customers through attentive service and personalized interactions.
- Optimized table turnover rate by monitoring seating arrangements efficiently throughout each shift.
- Contributed to menu planning by providing input on trending dishes and customer preferences, helping maintain a competitive edge in the market.
- Enforced proper hygiene practices among staff members as per health regulations.
- Acted as manager on duty to field complaints and assure completion of day-to-day tasks.
- Coordinated with other departments for seamless event execution, leading to successful events and satisfied clients.
Restaurant Waiter
Hilton Taba Resort
09.2012 - 10.2014
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
Education
Bachelor's Degree in Tourism And Hotel Management -
Al Fayoum University
Al Fayoum, Egypt07-2012
Skills
- Operations management
- Inventory management
- Food safety
- Cost control
- Customer engagement
- Guest relations
- Talent development
- Purchasing
- Business management
- Allergy awareness
- Kitchen oversight
- Guest experience oversight
Languages
Arabic
Native language
English
Advanced
C1
Estonian
Beginner
A1
Timeline
Restaurant General Manager
Tallink Fast Food OÜ
10.2022 - Current
Shift Manager
Tallink Fast Food OÜ
02.2022 - 09.2022
Crew Member
Tallink FAst Food OÜ
06.2020 - 01.2022
Purchasing Agent
Cerbos OÜ
10.2018 - 10.2019
Food and Beverage Supervisor
Hurghada Marriott Resort
08.2015 - 09.2018
Restaurant Captain
Tolip Taba Resort
11.2014 - 05.2015
Restaurant Waiter
Hilton Taba Resort
09.2012 - 10.2014
Bachelor's Degree in Tourism And Hotel Management -
Al Fayoum University
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