Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Languages
Timeline
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Aleks Aardam

Maardu

Summary

I am a results-driven Senior Operations Specialist with a strong track record of optimizing food delivery operations in fast-paced, high-growth environments. At Bolt Food, I lead cross-functional initiatives to streamline logistics, enhance merchant performance, and improve customer experience across multiple markets. My expertise lies in using data-driven insights to solve operational bottlenecks, scale efficient processes, and support sustainable business growth. With a deep understanding of marketplace dynamics and stakeholder collaboration, I thrive on turning challenges into opportunities for operational excellence.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Senior Merchant Operations Specialist

Bolt Operations
01.2022 - Current
  • Led and managed cross-departmental projects, aligning goals between product, sales, support, and logistics teams to deliver measurable improvements in merchant performance and operational outcomes.
  • Improved daily operational workflows by identifying inefficiencies and implementing targeted solutions, resulting in smoother merchant support processes and reduced friction in delivery flows.
  • Conducted deep-dive data analysis using large datasets to identify trends, uncover root causes of performance issues, and propose tailored strategies to enhance merchant satisfaction and overall business KPIs.
  • Streamlined the onboarding process for new merchants, ensuring high-quality activation at scale while maintaining operational excellence and strong relationships.
  • Fostered close collaboration between departments to drive alignment, increase operational efficiency, and enhance team synergy across verticals.
  • Investigated merchant-level performance metrics to detect pain points and worked proactively with relevant teams to implement impactful, data-backed solutions.
  • Integrated AI-driven tools into routine operational tasks, increasing productivity, automating repetitive processes, and enabling more strategic focus on high-impact initiatives.

Senior Apple Technical Assistant

Transom Eesti
06.2018 - 01.2022
  • Delivered advanced technical support for Apple’s hardware and software products, ensuring high customer satisfaction with average CSAT of 90% across complex inquiries
  • Trained and mentored junior advisors, offering real-time coaching to enhance service quality and technical accuracy
  • Demonstrated deep product knowledge and communication skills to support a global customer base with professionalism and empathy
  • Adhered to strict confidentiality and security protocols, handling sensitive data in compliance with Apple’s privacy standards
  • Resolved escalated issues efficiently, serving as the final point of contact for difficult or sensitive customer cases

Electronic Assembler

ABB
05.2017 - 06.2018
  • Gained hands-on experience assembling electrical components and systems in an industrial setting
  • Interpreted and worked with large-scale circuit diagrams and technical drawings to build high-precision assemblies
  • Handled complex wiring tasks involving high volumes of cables with attention to detail and adherence to safety standards
  • Supported senior technicians in the installation and testing of electrical systems for industrial applications
  • Developed a solid foundation in electrical engineering principles, component identification, and system functionality
  • Ensured compliance with quality and safety protocols during all stages of the assembly process

Education

Vocational - Industrial Automation

Tallinna Lasnamäe Mehaanikakool
Tallinn, Estonia
06-2018

Skills

  • Operational Strategy & Execution
  • Data Analysis & Reporting
  • Cross-Functional Collaboration
  • Process Improvement
  • Team/Project Management
  • Adaptability & Problem Solving
  • Python Scripts
  • Office 365 Proficiency
  • Atlassian/Confluence Tools Proficiency
  • Looker Reporting
  • Customer Relations
  • SalesForce Proficiency

Certification

BTEducation - 2021

Java Software Development - Junior


Software Development Academy - 2019

Java Development from Scratch

Hobbies

  • Travelling
  • Cars
  • Guitar

Languages

Russian
Bilingual or Proficient (C2)
English
Advanced (C1)
Estonian
Upper intermediate (B2)
German
Beginner (A1)

Timeline

Senior Merchant Operations Specialist

Bolt Operations
01.2022 - Current

Senior Apple Technical Assistant

Transom Eesti
06.2018 - 01.2022

Electronic Assembler

ABB
05.2017 - 06.2018

Vocational - Industrial Automation

Tallinna Lasnamäe Mehaanikakool

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Aleks Aardam