Alexandre Arnon
Tallinn
Summary
Experienced in reviewing financial documents and digital records. Effective at directing, monitoring and inspiring team members to complete accurate and timely investigations and reports. Talented in training employees, solving complex problems and making sound decisions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Financial Fraud Analyst
Neo Group
Tallinn
05.2024 - Current
- Analyzed financial documents and digital records to identify fraudulent activities.
- Trained team members on best practices for fraud detection and prevention.
- Reviewed the work of the Sportsbook team, including account corrections, bet recalculations, and customer risk status assessments.
- Was checking the work of other departments to be sure that we are proceeding accordingly to regulator requirements.
- Reviewed entire account activity to identify potential suspicious behavior.
- Was checking the work of other departments to be sure that we are proceeding accordingly to our internal procedures.
Banking Operations Investigator
Monese
Tallinn
10.2023 - 05.2024
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Researched criminal cases and led investigations to determine appropriate course of proceedings.
- Collected information pertaining to criminal proceedings and performed investigations to resolve cases.
- Analyzed financial statements, bank records, and government databases to identify fraud and other instances of financial crimes.
- Conducted interviews with suspects and filed reports of findings.
Customer Support Agent
Monese
Tallinn
08.2022 - 10.2023
- Supported KYC processes for prospective and existing customers.
- Performed quality assurance checks on completed customer files, ensuring accuracy and completeness before submission for review or approval.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
Remote Assistance Specialist
Starship Technologies
Tallinn
08.2021 - 09.2022
- Followed all company policies and procedures to deliver quality work.
- Demonstrated adaptability, quickly learning new procedures and technologies as they were introduced into the workplace.
- Improved production efficiency by monitoring and adjusting robot performance to meet specifications.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
Customer Support Specialist
Monese
Tallinn
01.2020 - 07.2022
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Collected vital information to support company and associates through interviews and data analysis.
- Led initiatives aimed at boosting team morale through recognition programs, incentives, or other motivational strategies designed to encourage top-notch performance from every member of the support staff.
- Resolved guest complaints using active listening skills and empathy to ensure their satisfaction.
- Collaborated with cross-functional teams to optimize customer support strategies.
Education
Bachelor - Computer Programming
Eesti Ettevõtluskõrgkool Mainor
Tallinn 09.2019 - 06.2020
Skills
- Customer Service
- Ability to Work Under Pressure
- Ability to Multitask
- Ability to Work in a Team
- Fast Learner
- Due Diligence
- ΚΥΤ
- AML
- KYC
- Sportsbook
- Casino Fraud
- Internal Audit
Languages
- French
- Russian
- English
- Estonian
Languages
Russian, French
First Language
English
Advanced
C1
Estonian
Elementary
A2
Timeline
Financial Fraud Analyst
Neo Group
05.2024 - Current
Banking Operations Investigator
Monese
10.2023 - 05.2024
Customer Support Agent
Monese
08.2022 - 10.2023
Remote Assistance Specialist
Starship Technologies
08.2021 - 09.2022
Customer Support Specialist
Monese
01.2020 - 07.2022
Bachelor - Computer Programming
Eesti Ettevõtluskõrgkool Mainor
09.2019 - 06.2020