Alina Khandogina
Tallinn
Summary
Operations Specialist with a strong background in sportsbook management and customer service. Proven track record in maintaining high operational accuracy during live events and resolving bet settlement issues. Demonstrates analytical thinking and attention to detail in fast-paced environments, eager to advance within the iGaming and technology sectors.
Overview
8
8
years of professional experience
Work History
Sportsbook Operator (Live Data Operator)
SAULE IT SERVICES OÜ
04.2024 - Current
- Monitored live sports coverage, ensuring accurate and timely event availability for optimal betting experience.
- Managed live sports events within the sportsbook platform.
- Executed manual bet settlement to resolve automation failures, maintaining operational integrity in live betting.
- Identified and reported system issues, facilitating swift resolutions for incorrect event mapping and settlement errors.
- Investigated customer cases related to bet settlement and score discrepancies.
- Maintained high operational accuracy in a fast-paced live betting environment.
- Generated listings for missing sporting events during live broadcasts. during live matches.
- Information Technology
Restaurant Manager
Margot Cafe OÜ
04.2023 - 04.2024
- Oversaw daily restaurant operations, ensuring efficient service delivery.
- Provided exceptional customer service and resolved inquiries promptly.
- Trained and onboarded new employees, facilitating their integration into the team.
- Managed weekly inventory and ordered supplies.
- Monitored stock levels and minimized product waste.
- Processed cash and card payments while maintaining accurate cash handling.
- Ensured compliance with food safety and hygiene standards.
- Prepared food and beverages in accordance with company standards.
- Catering
Customer Service Staff
BINBURKS OÜ
10.2022 - 04.2023
- Delivered exceptional customer service, enhancing customer satisfaction.
- Operated effectively during peak service periods, contributing to timely order fulfillment.
- Processed and packaged customer orders.
- Ensured cleanliness and adherence to food safety standards, promoting a safe dining environment.
- Prepared food and beverages.
- Customer Service
Sales Assistant
Citymaja OÜ
07.2018 - 08.2022
- Assisted customers with product selection and purchases.
- Provided assistance and support to customers during their shopping experience.
- Processed cash and card transactions.
- Managed inventory and stock replenishment.
- Restocked shelves and maintained product displays.
- Received and unloaded deliveries.
- Ensured a clean and organized sales floor.
Education
Secondary education -
Tallinna Linnamäe Vene Gümnaasium
Estonia01-2021
Skills
- Betting operations
- Live event management
- Bet resolution
- System troubleshooting
- Data analysis
- Quality control
- Data entry
- Inventory management
- Customer relationship management
- Employee training
- Problem solving
- Attention to detail
Desired Position
- Finance Administrator
- Documenter
- Online store manager
- Technical support consultant
- Tester
- Network administrator
- Financial broker
- Betting agent
Position Level
Office worker / specialist
Locations
Tallinn, Estonia
Personal Information
- Date of Birth: 12/04/02
- Gender: Female
Languages
- Russian, C1/C2, C1/C2, C1/C2, C1/C2, C1/C2
- Estonian, B2, B2, B1, B1, B1
- English, B2, B2, B1, B1, B1
Driving Skills
2022, B, AM
Computer Skills
Google Chrome, Windows 7, Windows 10, MS Excel
Timeline
Sportsbook Operator (Live Data Operator)
SAULE IT SERVICES OÜ
04.2024 - Current
Restaurant Manager
Margot Cafe OÜ
04.2023 - 04.2024
Customer Service Staff
BINBURKS OÜ
10.2022 - 04.2023
Sales Assistant
Citymaja OÜ
07.2018 - 08.2022
Secondary education -
Tallinna Linnamäe Vene Gümnaasium