Alina Kratõnskaja

Key Responsibilities:

• Customer service and order processing, including coffee, pancakes, and ice cream.
• Cleaning and maintaining the premises.
• Inventory counting.
• Maintaining social networks.
• Working with a cash register.

Key Responsibilities and Achievements:

• Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
• Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
• Streamlined order processing for increased efficiency through clear communication with kitchen staff.
• Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
• Managed high volume of customers during peak hours, maintaining prompt and efficient service.
• Preparation of soft, hot and alcoholic drinks.
• Inventory counting.
• Induction and training of new employees.

• Increased sales by building strong customer relationships and providing excellent service.
• Boosted store revenue through upselling and cross-selling techniques.
• Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
• Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
• Collaborated with team members to achieve a cohesive and efficient store environment.
• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.

• Enhanced animation quality by utilizing advanced software tools and techniques for various projects.
• Collaborated with multidisciplinary teams to ensure cohesive visual storytelling and character development.
• Developed unique character designs, contributing to the overall aesthetic of various animated projects.
• Assisted in the creation of storyboards, helping to visualize complex scenes and sequences effectively.
• Actively participated in team meetings and critiques, offering constructive feedback to improve overall project quality.

• Increased customer interest by conducting engaging product demonstrations and providing detailed information on features and benefits.
• Boosted sales performance through effective communication of promotional offers and persuasive selling techniques.
• Developed rapport with customers, resulting in repeat business and loyalty to the brand.
• Supported team members in achieving collective sales goals through collaboration, encouragement, and sharing best practices.