Amina Raid

As the Account Management Team Lead at Bolt Food, I've played a pivotal role in shaping the organization's success, contributing to revenue growth and performance optimization. In this dynamic and challenging role, I've overseen a team of Account Managers, defined and executed strategic initiatives, and fostered strong client relationships. My key achievements include:

• Team Leadership: Built and led a team of Account Managers, ensuring the recruitment of top talent, defining roles and responsibilities, and fostering a culture of excellence and collaboration.
• Strategic Development: Formulated and executed a comprehensive strategy for the Account Management team, aligning it with Bolt Food's broader market strategy to achieve company objectives.
• Performance Optimization: Monitored key performance indicators, identified areas for improvement, and implemented strategies to enhance efficiency and effectiveness.
• Client Engagement: Established and maintained strong, long-term relationships with restaurant partners, identifying growth opportunities, and engaging in upselling and cross-selling strategies.
• Marketing Campaigns: Spearheaded the creation of tailored marketing campaigns for partners, including terms and conditions, and effectively communicated these campaigns to drive mutually beneficial partnerships.
• Portfolio Management: Introduced a structured classification system for portfolios based on various criteria, enhancing partner account management and overall efficiency.

In this role, I've demonstrated effective leadership, strategic thinking, and performance optimization, contributing significantly to the company's growth and success. This experience complements my broader professional background, which I look forward to discussing further.

• Country Account Manager: Evaluated local market characteristics, trends, and drivers, effectively prioritized and managed a portfolio of accounts to optimize business value.
• Consultation and Empowerment: Informed and consulted accommodation partners on business performance, market opportunities, and industry trends. Empowered partners in utilizing Booking.com tools to enhance their performance and customer experience.
• Target Achievement: Consistently met and exceeded regionally-set targets.
• Local Chains Leadership: Acted as a topic leader for Local Chains, contributing to the growth and development of this segment.
• Professional Representation: Demonstrated professional behavior, embodying Booking.com values during interactions with partners.
• Client Satisfaction: Addressed problems related to accounting, billing, and service delivery, ensuring client satisfaction and maintaining strong partner relationships.
• Self-awareness and Emotional Intelligence: Utilized self-awareness and emotional intelligence to guide behavior and achieve business goals in partner interactions.

This role allowed me to harness my strategic and client-centric skills to drive business growth, foster partner engagement, and contribute to the overall success of Booking.com in the Estonian market.

As the Assistant Director of Sales at Park Inn by Radisson Meriton Conference & Spa Hotel Tallinn, I played a pivotal role in driving sales and revenue. My key responsibilities and achievements included:

• Leading the Sales Team: Managed a team of sales representatives, providing guidance, coaching, and support to ensure they consistently met their sales targets.
• Pricing Strategies: Set competitive pricing strategies that maximized profits, contributing to the hotel's financial success.
• Achieving Sales Goals: Successfully achieved sales goals and service targets by establishing and nurturing new customer relationships, which boosted revenue.
• Strategic Planning: Developed and executed a comprehensive sales strategy in collaboration with the Sales Director, which enhanced the hotel's market position.
• Revenue Management: Personally responsible for driving business to protect the budget and overseeing the Sales team to achieve their targets, leading to successful revenue management.
• Promoting Services: Coordinated and actively promoted the services provided by the accommodation establishments under Meriton Hotels AS, enhancing the hotel's offerings and guest experiences.

In addition to these accomplishments, I have a proven track record of exceeding sales targets and fostering strong customer relationships, as mentioned in my recommendation letter. My dedication to business acumen and negotiation tactics, as highlighted in the letter, naturally led to my promotion to this role.

• Training Delivery: Conducted training sessions on Responsible Business programs, including "Living Responsible Business" and "Leading Responsible Business," ensuring that all hotel employees met Radisson Hotel Group standards.
• Annual Implementation Planning: Developed a clear yearly plan for implementing Responsible Business practices in the hotel. This step-by-step approach helped the hotel consistently follow ethical and sustainable business practices.

• Sales Strategy Improvement: Worked closely with the director to enhance our sales approach, finding innovative solutions to overcome challenges and meet revenue goals.
• Customer Relations Expertise: Skillfully managed customer concerns, ensuring prompt resolutions and high client satisfaction.
• Creative Marketing Campaigns: Designed and executed engaging marketing campaigns to connect with our target audience and boost brand visibility.
• Effective Negotiator: Closed profitable sales deals through skillful negotiation and persuasion, consistently achieving excellent outcomes.
• Proactive Sales and Lead Generation: Actively sought and managed leads within our designated sales area, focusing on corporate clients. Explored new leads to expand our customer base.
• Government and Institutional Partnerships: Established strong relationships with government and institutional partners, broadening our clientele and revenue streams.
• Efficient Account Management: Successfully oversaw account handling, ensuring smooth service delivery and timely handovers.
• Customer Relationship Building: Led daily sales activities, with a strong emphasis on nurturing long-term, value-driven customer relationships that contributed significantly to exceeding sales goals.
• Outstanding Sales Achievement: Consistently surpassed personal sales targets, greatly boosting the hotel's revenue and competitive position.