Amir Ghorbani

• Spearheaded enhancement of payment operations in Scandinavia, Turkey, and LATAM, lifting acceptance rates from 30% to 75% through strategic partnerships and process optimization.
• Led integration of new Payment Service Providers (PSPs), significantly boosting KYC compliance and fraud detection capabilities with advanced tools like Chainalysis and LexisNexis.
• Pioneered arobust compliance framework that minimized financial risks and upheld stringent AML policies, contributing to a secure and trustworthy payment environment.

• Engineered a 99.9% system uptime and bolstered team cohesion, achieving a 95% employee retention rate by implementing effective operations monitoring and team management strategies.
• Forged successful collaborations with major PSPs, enhancing service delivery by 25% and identifying system improvements that reduced bugs by 30% and cut operational expenses by 15%.
• Boosted customer satisfaction with timely and accurate processing of various payment methods. ( Trust pilot : 4.5)

• Oversaw real-time transaction monitoring on Blockchain and conducted AML screenings, mitigating risks and ensuring compliance.( Chainalysis Reactor , KYT )
• Partnered with financial service providers like Luqapay, Pix Payment, Pinbank, and Skrill to streamline payment and fraud-related channels.
• CDD/EDD, evaluating KYC cases and taking necessary actions.

• Orchestrated the onboarding of 200+ merchants, customers, and couriers, achieving 100% compliance with KYB and KYC processes.
• Supervised 80+ couriers, achieving a 98% on-time delivery rate, and resolved 90% of customer inquiries within the first 24 hours.

• Coordinating Payment team.
• Defining and assisted to team in improving product KPIs.
• Processes customer payouts
• Meetings were held every quarter to align and update the management team on product status