Summary
Overview
Work History
Education
Skills
Timeline
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ANASTASIIA MAMAJEVA

ANASTASIIA MAMAJEVA

Tallinn

Summary

Multilingual operations and support specialist with experience in incident handling, documentation, and shift management in fast-paced environments. Skilled in resolving operational issues, ensuring compliance with procedures, and collaborating with cross-functional teams. Strong problem-solving mindset, attention to detail, and ability to adapt quickly under pressure. Fluent in English, German, Russian, and learning Estonian.

Overview

6
6
years of professional experience
4
4
Languages

Work History

Shift Manager at Live88

YOLO Group
01.2023 - Current
  • Oversaw daily studio operations in a fast-paced international iGaming environment, ensuring smooth and compliant game delivery.
  • Managed dealer performance on the floor: provided on-the-spot feedback, coaching and support to maintain high service standards.
  • Resolved dealer mistakes and game-related incidents in real time, identifying whether issues were technical or human error.
  • Processed refunds by canceling rounds directly or escalating cases, ensuring customers were promptly compensated and informed.
  • Communicated with cross-functional teams (technical support, operations, compliance) to escalate and resolve incidents quickly.
  • Monitored studio and casino equipment, table openings/closings, and adherence to procedures to ensure security and integrity.
  • Encouraged teamwork and a professional environment, supporting staff with guidance and constructive feedback.

People Operations Lead (HR & Operations)

Dodo Pizza Eesti
10.2021 - 12.2022
  • Conducted candidate interviews, provided feedback, and managed the full employee lifecycle: hiring, onboarding, scheduling, performance discussions, and terminations.
  • Maintained accurate employee records and ensured compliance with local labor laws, in consultation with legal and accounting teams.
  • Organized corporate events, team-building activities, and sports initiatives, fostering engagement and retention.
  • Supported inventory and supply orders when covering for store managers, coordinating with vendors and ensuring smooth operations.
  • Led my own team, monitored performance, and provided regular reports on results and KPIs to senior management.
  • Conducted motivational talks and feedback sessions with staff to improve morale, productivity, and service quality.

Administrative Assistant

OAO CDS
09.2019 - 01.2020
  • Managed reception area, greeted and assisted visitors, and ensured a professional first point of contact for the company.
  • Scheduled and coordinated appointments and meetings, prepared meeting rooms, and arranged refreshments.
  • Handled incoming calls, emails, and correspondence, directing inquiries to the appropriate departments.
  • Maintained office supplies, coordinated with vendors, and assisted in daily administrative operations.

Education

Bachelor's Degree - Pedagogy & Linguistics

Herzen State Pedagogical University of Russia
St.Petersburg
07.2022

High School Diploma -

Friedrich-Schiller-Schule 303
St.Petersburg
01.2014

Skills

  • Incident Handling & Resolution
  • Escalation Support
  • Documentation & Compliance Support
  • Process Improvement & Workflow Optimization
  • Time Management & Prioritization
  • Analytical & Problem-Solving Skills
  • Cross-team Collaboration
  • Team Leadership & Feedback Coaching
  • Microsoft 365 / Google Workspace
  • Jira / Confluence / Trello / Notion / Slack
  • Multilingual Communication

Timeline

Shift Manager at Live88

YOLO Group
01.2023 - Current

People Operations Lead (HR & Operations)

Dodo Pizza Eesti
10.2021 - 12.2022

Administrative Assistant

OAO CDS
09.2019 - 01.2020

Bachelor's Degree - Pedagogy & Linguistics

Herzen State Pedagogical University of Russia

High School Diploma -

Friedrich-Schiller-Schule 303

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ANASTASIIA MAMAJEVA