ANASTASIIA MAMAJEVA
Tallinn
Summary
Multilingual operations and support specialist with experience in incident handling, documentation, and shift management in fast-paced environments. Skilled in resolving operational issues, ensuring compliance with procedures, and collaborating with cross-functional teams. Strong problem-solving mindset, attention to detail, and ability to adapt quickly under pressure. Fluent in English, German, Russian, and learning Estonian.
Overview
6
6
years of professional experience
4
4
Languages
Work History
Shift Manager at Live88
YOLO Group
01.2023 - Current
- Oversaw daily studio operations in a fast-paced international iGaming environment, ensuring smooth and compliant game delivery.
- Managed dealer performance on the floor: provided on-the-spot feedback, coaching and support to maintain high service standards.
- Resolved dealer mistakes and game-related incidents in real time, identifying whether issues were technical or human error.
- Processed refunds by canceling rounds directly or escalating cases, ensuring customers were promptly compensated and informed.
- Communicated with cross-functional teams (technical support, operations, compliance) to escalate and resolve incidents quickly.
- Monitored studio and casino equipment, table openings/closings, and adherence to procedures to ensure security and integrity.
- Encouraged teamwork and a professional environment, supporting staff with guidance and constructive feedback.
People Operations Lead (HR & Operations)
Dodo Pizza Eesti
10.2021 - 12.2022
- Conducted candidate interviews, provided feedback, and managed the full employee lifecycle: hiring, onboarding, scheduling, performance discussions, and terminations.
- Maintained accurate employee records and ensured compliance with local labor laws, in consultation with legal and accounting teams.
- Organized corporate events, team-building activities, and sports initiatives, fostering engagement and retention.
- Supported inventory and supply orders when covering for store managers, coordinating with vendors and ensuring smooth operations.
- Led my own team, monitored performance, and provided regular reports on results and KPIs to senior management.
- Conducted motivational talks and feedback sessions with staff to improve morale, productivity, and service quality.
Administrative Assistant
OAO CDS
09.2019 - 01.2020
- Managed reception area, greeted and assisted visitors, and ensured a professional first point of contact for the company.
- Scheduled and coordinated appointments and meetings, prepared meeting rooms, and arranged refreshments.
- Handled incoming calls, emails, and correspondence, directing inquiries to the appropriate departments.
- Maintained office supplies, coordinated with vendors, and assisted in daily administrative operations.
Education
Bachelor's Degree - Pedagogy & Linguistics
Herzen State Pedagogical University of Russia
St.Petersburg07.2022
High School Diploma -
Friedrich-Schiller-Schule 303
St.Petersburg01.2014
Skills
- Incident Handling & Resolution
- Escalation Support
- Documentation & Compliance Support
- Process Improvement & Workflow Optimization
- Time Management & Prioritization
- Analytical & Problem-Solving Skills
- Cross-team Collaboration
- Team Leadership & Feedback Coaching
- Microsoft 365 / Google Workspace
- Jira / Confluence / Trello / Notion / Slack
- Multilingual Communication
Timeline
Shift Manager at Live88
YOLO Group
01.2023 - Current
People Operations Lead (HR & Operations)
Dodo Pizza Eesti
10.2021 - 12.2022
Administrative Assistant
OAO CDS
09.2019 - 01.2020
Bachelor's Degree - Pedagogy & Linguistics
Herzen State Pedagogical University of Russia
High School Diploma -
Friedrich-Schiller-Schule 303