Anastassia Javorskaja
Tallinn
Summary
Extensive experience in the service field. I know how to respond to the client's expectations and demands.
Overview
5
5
years of professional experience
12
12
years of post-secondary education
Work History
Jewelry Seller
Fashion Investment Group
Tallinn
03.2023 - Current
- Presentation of products to customers (characteristics, properties, trends in the world of jewelry) and assistance in choosing products.
- Daily display of products.
- Quality customer service.
Waitress
Foodwise OÜ
Tallinn
09.2022 - 02.2023
- Greeted new customers, discussed specials, and took drink orders.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean.
- Used cash registers and credit card machines to cash out customers.
- Created work schedules
- Ordered and received goods
Administrator
Eldred Tervisekliinik
Tallinn
05.2022 - 08.2022
- Greeted clients and scheduled patient appointments based on availability.
- Overseeing the day-to-day functioning of a healthcare setting.
- Processed clients' personal data.
- Developed billing and collected policies for patient accounts.
- Workied closely with medical staff to plan, direct and coordinate the delivery of quality health services.
Data Entry Clerk
Eldred OÜ
Tallinn
05.2021 - 02.2022
- Answered phone calls and emails (questions related to Covid-19 vaccination and testing).
- Worked on the Tallink ship, entered people's data into the HEDA system.
- Prepared and issued certificates for Covid-19 antigen tests.
Waitress
Pollo OÜ
Tallinn
09.2019 - 03.2021
- Greeted new customers and took food and drink orders.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean.
- Used cash registers and credit card machines to cash out customers.
- Served food and drinks
- Ordered and received goods
Bartender/Waitress
Teras Longue/Old Town
Tallinn
06.2019 - 08.2019
- Made alcoholic, hot and cold drinks.
- Kept bar presentable and well-stocked to meet customer needs.
- Customer service (examining the menu, consulting, accepting orders).
Waitress
MySushi
Estonia
05.2018 - 08.2018
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers and took food and drink orders.
- Used cash registers and credit card machines to cash out customers.
Education
Philologist of The Russian Language
Tallinn University
EstoniaHigh School Diploma -
Jõhvi Gümnaasium
Estonia 09.2016 - 06.2019
Kiviõli Vene Kool
Estonia 01.2007 - 06.2016
Skills
- Excellent customer service experience
- Teamwork skills
- Fast learning ability
- Ability to show tact and tolerance
- Patience and flexibility skills
- Organization and planning of working time
Languages
Russian
Native language
Estonian
Upper intermediate
B2
English
Upper intermediate
B2
Korean
Elementary
A2
Timeline
Jewelry Seller
Fashion Investment Group
03.2023 - Current
Waitress
Foodwise OÜ
09.2022 - 02.2023
Administrator
Eldred Tervisekliinik
05.2022 - 08.2022
Data Entry Clerk
Eldred OÜ
05.2021 - 02.2022
Waitress
Pollo OÜ
09.2019 - 03.2021
Bartender/Waitress
Teras Longue/Old Town
06.2019 - 08.2019
Waitress
MySushi
05.2018 - 08.2018
High School Diploma -
Jõhvi Gümnaasium
09.2016 - 06.2019
Kiviõli Vene Kool
01.2007 - 06.2016
Philologist of The Russian Language
Tallinn University