Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrea Montanaro

Tallinn, Estonia

Summary

Dynamic lead with expertise in OKR and KPI ownership, stakeholder management, and creative problem-solving. Proven track record in team performance enhancement.

Overview

6
6
years of professional experience

Work History

Interim Global Head of Social Media CS

Wise
05.2025 - 11.2025
  • Promoted to Area Lead following Exceptional Impact rating during interim period.
  • Led high-performance teams across Singapore, Tallinn, São Paulo, and Austin.
  • Managed global financial forecasting, headcount planning, and served as the primary owner for TP vendor relationships.
  • Participated in CS Heads Planning, MBRs, WBRs representing business unit.

Social Media CS Europe & APAC Region Lead

Wise
06.2024 - 04.2025
  • Managed internal Tallinn and Singapore teams while supervising OS operations (Alorica Bulgaria).
  • Owned regional operational metrics and led cross-functional projects involving global stakeholders; i.e. OS Escalation Target Setting, Social Helpbot, Tooling and Automation.

Social Media CS Team Lead

Wise
01.2023 - 05.2024
  • Led and coached the newly formed Tallinn team, fostering an inclusive, high-performance environment.
  • Participated in Social Media CS governance projects, like the creation of Career Maps, and overall Social TL guides.
  • Spearheaded cross-team projects, including the evolution of the Social Media Helpbot.

Social Media CS Specialist

Wise
01.2020 - 12.2022
  • Delivered high-speed high-quality support in English, French, and Spanish.
  • Built the Spanish Helpbot — including all copy — on Facebook and X (Twitter).
  • Trained and mentored newbies across Tallinn, Tampa, Brazil and Singapore.

Education

MBA - Communication Management

Tallinn University
Tallinn
01-2024

Bachelor of Arts - Fashion Design

Universidad America
Asunción
01-2010

Skills

  • KPI & Metric Ownership
  • Financial Forecasting
  • Headcount Planning
  • Vendor Management
  • BPO Supervision
  • Leadership
  • People Coaching
  • Resilience
  • Stakeholder Management
  • Resourcefulness
  • Conflict Resolution
  • Governance
  • Helpbot & Automation
  • LucidChart
  • Figma
  • Confluence
  • Google Sheets
  • Data Storytelling
  • Spanish (Native)
  • English (Fluent)
  • French (Fluent)
  • Portuguese (Fluent)
  • Japanese (Basic)
  • Estonian (Basic)

Timeline

Interim Global Head of Social Media CS

Wise
05.2025 - 11.2025

Social Media CS Europe & APAC Region Lead

Wise
06.2024 - 04.2025

Social Media CS Team Lead

Wise
01.2023 - 05.2024

Social Media CS Specialist

Wise
01.2020 - 12.2022

MBA - Communication Management

Tallinn University

Bachelor of Arts - Fashion Design

Universidad America

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Andrea Montanaro