Angel Silva
Tallinn
Summary
Adept at driving project success and enhancing client satisfaction, my tenure at Google honed my digital advertising strategies and customer support skills. Leveraging expertise in event planning and crisis management from FUTPAL, I consistently boost brand visibility and streamline operations, achieving significant improvements in efficiency and client relations.
I possess a deep understanding of customer needs, having worked extensively in customer support, sales, and marketing over the years. These fields have become my passion. I firmly believe that the sales process begins before the purchase and continues through the post-sale phase, with each step being crucial to the overall success.
Overview
8
8
years of professional experience
Work History
Event Coordinator and Marketing Director
FUTPAL
03.2024 - Current
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Brainstormed and implemented creative event concepts and themes.
- Developed creative marketing materials that generated interest and boosted event attendance.
- Enhanced attendee experience by meticulously planning and executing event logistics.
- Evaluated feedback from attendees after each function, utilizing insights gained to inform improvements in subsequent endeavors.
- Increased brand visibility through strategic placement of promotional materials at high-profile events.
- Cultivated strong partnerships with local businesses, securing in-kind donations or sponsorships for various occasions.
- Conducted post-event evaluations to gather attendee feedback, leading to continuous improvement of future events.
- Led cross-functional teams, ensuring clear communication and cohesive efforts towards event success.
- Monitored and controlled event expenditures to meet budgets.
Google Ads Implementator
Google
03.2022 - 02.2024
- Stayed current on industry trends and platform updates to maintain expertise in digital advertising strategies.
- Enhanced ad visibility with strategic placement of Google Shopping ads to drive eCommerce sales growth for clients.
- Developed keyword targeting strategies for search ads that drove increased traffic and conversions on client websites.
- Identified opportunities for growth through competitive analysis, market research, and audience segmentation techniques.
- Established strong relationships with clients, resulting in long-term partnerships and recurring business opportunities.
- Maximized conversion rate optimization by implementing landing page best practices to improve user experience.
- Implemented in multiple Ecommerce different kind of triggers to check conversions and apply the proper Ads.
Senior Data Analyst
Accenture Technology Solutions
06.2017 - 02.2021
- Enhanced data integrity and accuracy by meticulously auditing and cleaning datasets.
- Streamlined data analysis processes, significantly reducing turnaround times for monthly reports.
- Analyzes multiple account to find violations of use and clear the customer site.
Realtor
Remax Real Estate
02.2018 - 03.2020
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Expanded client base through effective prospecting techniques and referrals from satisfied customers.
Customer Service Representative
AXA
05.2016 - 02.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
High School Diploma -
Juan Vicente Gonzalez
Barcelona, Venezuela07.2014
Skills
- Event Planning
- Project Management
- Scheduling
- Time Management
- Guest Relations
- Crisis Management
- Social Media Marketing
- Client Relations
- Budgeting and finance
- Sponsorship development
- Contract negotiation skills
- Customer Support
Languages
Spanish
Native language
English
Advanced
C1
Portuguese
Advanced
C1
Russian
Elementary
A2
Timeline
Event Coordinator and Marketing Director
FUTPAL
03.2024 - Current
Google Ads Implementator
Google
03.2022 - 02.2024
Realtor
Remax Real Estate
02.2018 - 03.2020
Senior Data Analyst
Accenture Technology Solutions
06.2017 - 02.2021
Customer Service Representative
AXA
05.2016 - 02.2017
High School Diploma -
Juan Vicente Gonzalez
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