Anna Gerassimova
Tallinn
Summary
Proven leader in retail management with a track record of enhancing customer satisfaction and boosting sales at Easysmoke. Skilled in retail loss prevention and exceptional at upselling, I excel in training teams for peak performance. My expertise in inventory tracking and superb time management has consistently improved operational efficiency.
Enthusiastic and creative writer with a passion for storytelling developed through years of reading and writing at school. Adept at crafting engaging narratives that capture attention, with a strong foundation in literary techniques. Eager to leverage skills in a professional writing environment, contributing unique perspectives and imaginative ideas.
Overview
6
6
years of professional experience
Work History
Sales Associate
Easysmoke
Tallinn
11.2023 - Current
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
Shift Leader
Wolt Services
Tallinn
11.2022 - 12.2023
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
Deputy Manager
Aldar
Tallinn
09.2018 - 06.2021
- Monitored daily operations and ensured compliance with company policies and regulations.
- Assisted in recruitment, selection, training, and development of employees.
- Reviewed financial statements and reports to ensure accuracy of data.
- Worked closely with customers to understand needs and resolve diverse issues.
Education
High School Diploma -
Tallinna Mustamäe Humanitaargümnaasium
Tallinn05-2014
Skills
- Retail loss prevention
- Upselling
- Promotional support
- Merchandise display
- Superb time management
- Inventory tracking
- Excellent spelling skills
- Excellent grammar
Affiliations
- Developed narrative skills through extensive reading and engagement with video games
- Birding Enthusiast, self-discovered in 2022, fostering inspiration and personal growth in various aspects of life
Accomplishments
- Wotl and Aldar: Quickly earned a leadership role within a few months at both companies
Languages
Russian
First Language
Estonian
Advanced (C1)
C1
English
Upper Intermediate (B2)
B2
Timeline
Sales Associate
Easysmoke
11.2023 - Current
Shift Leader
Wolt Services
11.2022 - 12.2023
Deputy Manager
Aldar
09.2018 - 06.2021
High School Diploma -
Tallinna Mustamäe Humanitaargümnaasium
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