Anna Jegorova
Tallinn,,Estonia
Summary
Dynamic and multilingual professional with extensive experience in print shop operations, customer service, and quality assurance seeking a Sales Specialist position at Hekler Skandinavia OU
Proficient in English and Russian, with a background in digital marketing and IT. Eager to leverage diverse skills to drive sales growth and enhance client relationships in the European market.
Overview
12
12
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Manager (Print Shop Operations)
Step & Progress Ltd · Self-employed
04.2022 - 02.2024
- Managed all aspects of print shop operations, overseeing production scheduling, inventory management, and customer relations
- Led and trained team to ensure efficient workflow and maintain high-quality output
- Implemented strategic initiatives to improve productivity and profitability
- Maintained strong customer relationships and promptly addressed inquiries and issues.
QA Automation Tester (Fully Remote)
Sanalytics · Internship
02.2021 - 04.2022
- Developed automated testing solutions for web-based applications using Selenium, Java, Detox, Cypress, and JavaScript
- Conducted end-to-end API tests and integrated builds with regression test suites using Azure's CI/CD pipeline
- Performed manual testing for web-based and iOS applications, including SIT and UAT scenarios
- Contributed to exploratory testing and reported defects effectively.
Customer Service Assistant
Sainsbury's · Full-time
10.2011 - 02.2021
- Provided excellent customer service, mentored junior staff, and cross-trained in various roles
- Maximized customer satisfaction by assisting with purchases, promoting rewards programs, and resolving inquiries
- Demonstrated strong communication skills and proactive approach to problem-solving.
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Utilized problem-solving skills to address customer queries and complaints
- Communicated with suppliers to maintain updated information regarding status of current orders
Education
Level 3 Diploma in Digital Marketing -
03.2022 -
Bachelor of Arts - International Relations And Marketing
London Metropolitan University
London, United Kingdom 04.2001 -
Skills
Customer Serviceundefined
Projects And Accomplishments
- Managed print shop operations while multitasking customer orders and production.
- Negotiated and managed a £5000 order during a supplier crisis.
- Developed bilingual websites during high school using HTML and CSS.
Certification
MTA: Windows Server Administration Fundamentals, 06/2020
Additional Information
Feel free to reach out for further discussion or clarification on my qualifications. Thank you for considering my application.
Timeline
Manager (Print Shop Operations)
Step & Progress Ltd · Self-employed
04.2022 - 02.2024
Level 3 Diploma in Digital Marketing -
03.2022 -
QA Automation Tester (Fully Remote)
Sanalytics · Internship
02.2021 - 04.2022
Customer Service Assistant
Sainsbury's · Full-time
10.2011 - 02.2021
Bachelor of Arts - International Relations And Marketing
London Metropolitan University
04.2001 -
MTA: Windows Server Administration Fundamentals, 06/2020
MTA: Windows Operating System Fundamentals, 12/2019
ISTQB Foundation Level Certified QA, 2018
NVQ Business Administration Level 2, 2011
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