Anna Maria Salamaa
Tallinn,37
Summary
Experienced customer support professional accustomed to fast-paced environments and working with a diverse range of customers. Conscious and reliable, with strong communication and teamwork skills. I am committed to providing clear, professional, and customer-focused service. I am eager to apply my experience and skills in the sports and technology industries.
Overview
5
5
years of professional experience
Work History
Waitress
Vana Villem
Tallinn, Estonia
09.2024 - 09.2026
- Delivered meals and beverages during busy service periods
- Addressed guest complaints and concerns promptly, enhancing overall customer satisfaction
- Presented menus and described daily specials to guests
- Prepared tables for incoming guests and set up dining areas for next guests to maintain smooth service flow
- Processed payments and issued receipts, ensuring accurate transactions at Vana Villem
Margus Rööpman
MyFitness
Tallinn, Estonia, Harjumaa
09.2023 - 08.2024
- Supported clients in improving health, fitness, and well-being by guiding workouts, ensuring correct use of gym equipment, and providing exceptional customer service while managing contracts and payments.
- Developed strong communication, teamwork, and customer-service skills while working with clients, demonstrating responsibility, patience, and professionalism.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Assistant Manager
Chixl, Aleksander Mozzhegorov
Tallinn, Estonia, Harjumaa
06.2021 - 01.2022
- Worked as an assistant at Chixl Photobox, helping customers with photo booth sessions and ensuring a smooth and enjoyable experience. Responsibilities included welcoming and assisting customers, preparing the photo booth and props, managing bookings and sessions, maintaining the workspace, and helping with basic technical issues. Developed strong communication, customer service, organization, and teamwork skills while working in a fast-paced environment.
Education
Bachelor -
Budapest University of Technology and Economics
Budapest01-2023
High school diploma -
Tallinna Mustamäe Reaalgümnaasium
Tallinn01-2022
Skills
- Problem Solving
- Time Management
- Motivational Skills
- Communication Skills
- Empathy and Patience
- Fitness Software & Apps
- Payment processing
Personal Information
Driving License: B category
LANGUAGES
Estonian, Russian, English
HOBBIES
Fitness, Tennis, Padel, Reading and Drawing
Timeline
Waitress
Vana Villem
09.2024 - 09.2026
Margus Rööpman
MyFitness
09.2023 - 08.2024
Assistant Manager
Chixl, Aleksander Mozzhegorov
06.2021 - 01.2022
Bachelor -
Budapest University of Technology and Economics
High school diploma -
Tallinna Mustamäe Reaalgümnaasium