Ants Norak
Tallinn
Summary
Country- and Sales Manager with more than 10 years of experience in leading high-performing teams and active sales. Seeking a challenging managerial role in an innovative organization in Estonia to leverage sales and team leading expertise, information strategic planning, and leadership.
Overview
10
10
years of professional experience
Work History
Country- and Sales Manager for UK and Ireland
"Gardenhouse 24"
01.2021 - 08.2023
- Gardenhouse24 – webpage and factory outlet for garden rooms, log houses, garages, saunas, sheds, home offices etc
- Creating B2C webpages and online shops for UK and IE markets from scratch.
- Managed working online shops, inserting new data, pricing, campaigns etc.
- Resolved problems with customers to maintain relationships and increase return customer base.
- Framing and collection of customer needs
- Daily communication with factories, UK department, display sites etc.
- Ensure the availability, security, and integrity of IT systems through proactive maintenance
- Built relationships with customers and community to establish long-term business growth.
Director of Inbound Travel and MICE
Travel Agency “Reisiekspert" (Travel Expert Ltd.)
03.2017 - 04.2020
- Reisiekspert - second largest Travel Agency in Estonia.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Represented "Reisiekspert" and also Estonia in various Travel Shows, MICE Fairs, Workshops in more than fifteen countries.
Sakes Manager
Illusion Estonia OÜ
09.2016 - 03.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Sales Manager
My City Hotel OÜ
08.2013 - 09.2016
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Evaluated performance against goals and implemented appropriate development plans.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Education
Bachelor’s degree - Business Management And Foreign Languages
Estonian Business School
Tallinn, Estonia06.2008
Secondary Education
Tallinn 21st Secondary School
Tallinn, Estonia06.1998
Skills
- Verbal Communication
- Problem Resolution
- MS Office
- Cultural Awareness
- Dependable and Responsible
- Team Management
- Critical Thinking
- Fluent in English, Finnish, Estonian, Russian
- Customer Relations
- Team Building
Accomplishments
- At "Gardenhouse24" together with my team we helped to build up a business to go from zero to 3 million EUR in revenue in three years
- During my time at "Reisiekspert, me and my team managed to increase turnover of Inbound and MICE department by 60% and profit by 67%
Languages
Estonian
Native language
English
Proficient
C2
Finnish
Advanced
C1
Russian
Intermediate
B1
Hobbies
Basketball, cycling, reading biographies, activities and travelling with my family
Timeline
Country- and Sales Manager for UK and Ireland
"Gardenhouse 24"
01.2021 - 08.2023
Director of Inbound Travel and MICE
Travel Agency “Reisiekspert" (Travel Expert Ltd.)
03.2017 - 04.2020
Sakes Manager
Illusion Estonia OÜ
09.2016 - 03.2017
Sales Manager
My City Hotel OÜ
08.2013 - 09.2016
Bachelor’s degree - Business Management And Foreign Languages
Estonian Business School
Secondary Education
Tallinn 21st Secondary School
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