Artjom Gnezdiov
Tallinn
Summary
Dynamic customer service professional with a proven track record at Meriton Hotels OÜ, recognized for excelling in regulatory compliance and operational efficiency. Expertise in data analysis and conflict resolution led to the successful identification of trends that enhanced guest satisfaction. Committed to team development and achieving exceptional results in high-pressure environments.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Meriton Hotels OÜ
Tallinn
01.2025 - Current
- Reviewed customer feedback and complaints to identify trends or patterns in order to suggest improvements.
- Monitored and maintained compliance with internal controls and government regulations.
- Resolved billing discrepancies in a timely manner.
- Prepared and analyzed front office reports to track performance and identify improvement areas.
- Negotiated and reviewed contracts, rates and terms with current facilities and suppliers.
Receptionist
Meriton Hotels OÜ
01.2022 - Current
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Processed payments and updated accounts to reflect balance changes.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
Education
Bachelor of Science - Sociology
Tallinn University
Tallinn05-2025
Skills
- Statistical software
- Research methods
- Data analysis
- Community engagement
- Customer service
- Regulatory compliance
- Team development
- Effective communication
- Conflict resolution
Languages
- Russian, Native (C1)
- Estonian, Fluent (C1)
- English, Good (B2)
- Finnish, Beginner (A2)
Personal Information
Date of Birth: 03/30/02
Accomplishments
- 2x Worker of the month
- Worker of the year
Languages
Russian
First Language
Estonian
Proficient (C2)
C2
English
Advanced (C1)
C1
Finnish
Elementary (A2)
A2
Timeline
Assistant Manager
Meriton Hotels OÜ
01.2025 - Current
Receptionist
Meriton Hotels OÜ
01.2022 - Current
Bachelor of Science - Sociology
Tallinn University
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