Maksim Vassiljuk
Tallinn
Summary
Proactive and customer-focused professional with expertise in DeFi management and a proven ability to build strong relationships and foster community engagement. Skilled at simplifying complex concepts, driving customer success, and creating a positive, collaborative environment. Ready to contribute to impactful initiatives and deliver exceptional results in a Customer Success Analyst role.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
Work History
Community manager + QA
Web3Academy.pro
Remote
11.2022 - 12.2024
- Community Leadership: Managed a crypto-focused community of 2,000 users, delivering workshops and one-on-one mentoring.
- DeFi Expertise: Deep understanding of DeFi protocols, crypto safety, and decentralized strategies with practical ecosystem experience.
- Customer Success: Proven ability to enhance user satisfaction through tailored guidance, timely issue resolution, and feedback-driven improvements.
- Quality Assurance: Tested and optimized educational platforms to ensure seamless user experiences and high-quality content delivery.
- Communication Excellence: Simplified complex topics, led live Q&A sessions, and fostered inclusive, engaging community interactions.
Education
Certificate of Higher Education - Logistic
TTK University of Applied Sciences
Tallinn 08.2017 - 06.2021
SVQ Level 3 - Car Technician
Tallinn Centre of Industrial Education
Tallinn 09.2012 - 02.2016
Skills
- Data Science Python Developer bootcamp (Stockholm 2022)
- Collaborated in high-performance network, working in accountability groups to achieve goals through self-set deadlines and structured commitments, ensuring discipline and success
- Project management expertise
- Analytical reporting
Affiliations
- Snowboarding, paddle
Languages
English
Advanced
Estonian
Advanced
Russian
Native
Timeline
Community manager + QA
Web3Academy.pro
11.2022 - 12.2024
Certificate of Higher Education - Logistic
TTK University of Applied Sciences
08.2017 - 06.2021
SVQ Level 3 - Car Technician
Tallinn Centre of Industrial Education
09.2012 - 02.2016
Similar Profiles
Kaspar RätsepKaspar Rätsep
Head of Purchasing (and Sales) at BallzyHead of Purchasing (and Sales) at Ballzy
Abiodun AdebiyiAbiodun Adebiyi
Senior Production Specialist at Eippa WSOperation OU. SwappieSenior Production Specialist at Eippa WSOperation OU. Swappie
SIMON WAWERU GIOCHESIMON WAWERU GIOCHE
Merchant Support Agent at PrintifyMerchant Support Agent at Printify