Ayotunde Aregbesola
Tallinn
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Online Gaming Customer Support
Genius Sports
01.2021 - Current
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Making decisions and analyses across various trading platforms.
- Resolved discrepancies found on customer orders and facilitated communication between departments for resolution.
- Proven ability to learn quickly and adapt to new situations
- Cultivated interpersonal skills by building positive relationships with others
- Demonstrated creativity and resourcefulness through the development of innovative solutions
- Provided professional services and support in a dynamic work environment.
- Managed high-volume inbound calls, providing exceptional service to customers in need of assistance.
Payment Operations Specialist
Eippa WSoperations OÜ
11.2017 - 11.2020
- Excellent customer service skills in person, on telephone, as well as through e-mail
- Handled customer inquiries regarding payment issues, providing prompt resolutions and maintaining high levels of satisfaction
- Coordinated with internal departments to reconcile payments, ensure accurate accounting entries, and verify transaction data
- Enhanced transaction accuracy with thorough attention to detail and consistent monitoring of account activities
- Maintained up-to-date knowledge of banking regulations affecting Payment Operations Specialist responsibilities, ensuring ongoing compliance
- Streamlined payment operations by implementing efficient processes and procedures.
Branch Operations Assistant
Guaranty Trust Bank
03.2014 - 04.2016
- Excellent customer service skills in person, on telephone, as well as through e-mail
- Vast Knowledge of processing daily transactions such as: deposits (savings, checking, night, ATM, and mail), withdrawals, transfers, loan payments, cashing and putting holds on checks, ordering debt cards and checks
- Strong computer skills including Microsoft Word and Excel Data Entry Maintaining high level of confidentiality Always exceeds bank goals for selling and cross-selling bank products
- Balancing cash drawer and ATM
- Answering or referring financial questions to correct supervisor
- Branch reconciliation
- Informed customers about various bank products
- Good understanding of the various processes happening in the bank environment.
Education
Bachelor of Arts - Politics And Governance
Tallinn University
Tallinn, EstoniaErasmus Studies(Exchange) - Social Sciences
University of Hradec Kralove
Skills
- Attention to details
- Excellent customer service via email, telephone and In-person
- Reporting and analysis
- Complaint Handling
- Inter-department collaboration
- Schedule Management
- Client Relationship Building
- Data Entry
- Imaging
- Microsoft Excel and Power BI
- Microsoft Office suite
- Outlook
- Multi-tasking
Timeline
Online Gaming Customer Support
Genius Sports
01.2021 - Current
Payment Operations Specialist
Eippa WSoperations OÜ
11.2017 - 11.2020
Branch Operations Assistant
Guaranty Trust Bank
03.2014 - 04.2016
Bachelor of Arts - Politics And Governance
Tallinn University
Erasmus Studies(Exchange) - Social Sciences
University of Hradec Kralove
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