BEGUM YILDIRIM-RASSOLOV
IT Program Delivery Manager
Tallinn,Estonia
Summary
Experienced programme delivery and operations leader with 10+ years of IT, e-commerce, and consulting expertise. Skilled in managing multimillion-euro programs, streamlining processes, and consistently achieving impactful results in global settings. Recognized for blending engineering proficiency with a track record of building and leading high-performing teams. Currently pursuing advanced strategic programme management knowledge through the MSc Major Programme Management program at the University of Oxford.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
IT Program Delivery Manager (United States)
Vaimo International & US
10.2018 - Current
- Business Unit Leadership: Managed a high-performing business unit of 60+ employees, driving operational excellence and delivering projects aligned with strategic goals.
- Unit Development & Growth: Built two business units from the ground up, increasing revenue and establishing sustainable operational frameworks.
- Programme & Portfolio Leadership: Directed the successful delivery of large-scale IT programs, including CRM systems, ERP rollouts, and Magento Adobe-powered platforms, achieving measurable business impact.
- Client & Stakeholder Management: Led strategic engagements with external clients and senior stakeholders, ensuring alignment on objectives and consistent delivery of healthy, high-quality projects, achieving a 40% improvement in client satisfaction metrics.
- Financial Oversight & Profitability: Oversaw a €10M portfolio, achieving consistent profitability through strategic financial planning and cost optimisation.
- Team Development & Mentorship: Fostered team growth through performance reviews, promotions, and comprehensive PMO training programs, creating a culture of learning and collaboration.
- Operational Optimisation & Change: Implemented Agile methodologies and led process improvements, reducing delivery timelines by 20%, boosting team efficiency by 30%, and embedding adaptability across operations.
Global Project & Process Manager
Sony EUROPE
05.2015 - 10.2018
- Rapid Career Progression: Promoted from Analyst to Project Manager within one year, taking a key role in Sony’s largest $100M HR system rollout, impacting 80,000 employees globally.
- Key Contribution as Test Lead: Designed and managed end-to-end project plans, including test scenarios, bug reports, change requests, and training for the UAT and SIT phases, ensuring seamless integration of new processes and systems.
- Leadership in Major Rollouts: Successfully led the Japan and China rollouts as the primary Project Manager, delivering both projects on time and within budget while managing cross-functional and cross-cultural teams.
- Strategic Consultation & Governance: Provided expert guidance on process design and improvement opportunities, aligning with the BPM Framework to optimize operations and ensure long-term success.
- Complex Programme Delivery: Planned, tracked, and managed large-scale projects, ensuring adherence to corporate policies, governance, and quality standards while achieving stakeholder satisfaction.
Business Consultant
Accenture
11.2014 - 05.2015
- Business Requirements to Delivery: Translated business needs into functional designs, developed test plans, and collaborated with development teams to deliver tailored solutions.
- Testing & Deployment: Led functional and integration testing to validate solution design, ensuring seamless deployment and operational readiness.
- Solution Quality & Governance: Delivered high-quality functional enhancements while adhering to IT governance, policies, and methodologies.
- Client Advisory & Implementation: Provided strategic recommendations to clients, implemented solutions, and ensured smooth transitions with ongoing support.
- Project & Team Leadership: Directed projects and programs, leading cross-functional teams, including analysts, and driving successful outcomes within timelines.
- Stakeholder Communication: Maintained strong client relationships through regular updates, effective decision-making support, and transparent progress reporting.
Network Engineer
Garanti BBVA Technology
11.2013 - 11.2014
- Needs Analysis & Implementation: Collaborated with the security department to conduct site analysis and address infrastructure needs.
- System Administration: Installed and managed Call Centre Management Tools, ensuring optimal functionality and reliability.
- Data Reporting & Dashboards: Designed SQL-based reports and dashboards, analyzing CDRs to provide actionable insights for inbound and outbound call metrics.
- Technical Training & Support: Delivered technical training and ongoing support to Call Centre supervisors, enhancing team capability and system usage.
- Database & System Management: Developed and maintained Cisco call managers and SQL databases, ensuring seamless operations and data integrity.
Software Developer
Turkcell
06.2013 - 11.2013
- GUI Development: Designed and developed new graphical user interfaces (GUIs) for the test department, enhancing usability and efficiency using Java, C, and Python.
- Authentication Management: Implemented and managed authentication systems for billing and charging processes, ensuring secure and seamless operations.
- Interface Solutions: Developed efficient solutions for new interfaces to track billing and charging receipts, streamlining operational workflows.
Education
Master of Science - Major Programme Management
University of Oxford
Oxford, United Kingdom 09.2023 - Current
Bachelor of Science - Electronics Engineering
Istanbul Technical University
Istanbul, Turkey 09.2008 - 08.2013
Bachelor of Science - Electrical Engineering
Technische Universität Hamburg
Hamburg, Germany 09.2010 - 09.2011
Skills
Business Process Management
Agile
Portfolio and Programme Management
Process Design
Team Building
Client Management
Performance improvement
Project management
Customer service management
Certification
Prince2 Foundation Project Management Certificate
Accomplishments
Technical Skills
- Programming: Java, Python, C, SQL
- Tools & Systems: Jira, Confluence, Magento Adobe, Workday, CRM, ERP, PIM
- Data Management: SQL Reporting, Dashboard Creation, CDR Analysis
- System Integration: CRM, ERP Rollouts, PIM, HR Systems
- End-to-End Delivery: IT Programs, Digital Transformation, System Rollouts
- Budget & P&L Oversight: Managed €10M+ Portfolios
- Methodologies: Agile, PRINCE2, ITIL
- Governance & Reporting: Project Planning, Progress Tracking, Compliance
Timeline
Master of Science - Major Programme Management
University of Oxford
09.2023 - Current
Harvard Business School - Management Essential
01-2021
Alistair Cockburn - The heart of Agile
08-2019
IT Program Delivery Manager (United States)
Vaimo International & US
10.2018 - Current
Prince2 Practitioner Project Management Certificate
04-2016
Prince2 Foundation Project Management Certificate
02-2016
Global Project & Process Manager
Sony EUROPE
05.2015 - 10.2018
Business Consultant
Accenture
11.2014 - 05.2015
Network Engineer
Garanti BBVA Technology
11.2013 - 11.2014
Software Developer
Turkcell
06.2013 - 11.2013
Bachelor of Science - Electrical Engineering
Technische Universität Hamburg
09.2010 - 09.2011
Bachelor of Science - Electronics Engineering
Istanbul Technical University
09.2008 - 08.2013
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