Bella Ochieng
Tallinn
Summary
Energetic and detail-oriented recent graduate with a Bachelor's degree in Sociology, Criminology and Community Development and an ongoing Master's degree in Spa and Wellness Service Design and Management ready to bring a positive work mentality to the company. Driven to learn industry and position inside and out to maximize production, contributions and support the business and company objectives. Eager to master concepts, build company image and provide adequate assistance to the company.
Overview
5
5
years of professional experience
Work History
Production Specialist
Swappie
04.2024 - 08.2024
- Delivered quality products with effective use of control procedures and good inspection skills.
- Demonstrated dedication and commitment by consistently surpassing production quotas through additional shifts.
- Inspected products and machines to maintain quality and efficiency
- Tested functionality and quality of products or subassemblies, troubleshooting any issues with equipment, devices, or products.
- Resolved issues efficiently to meet productivity targets.
- Utilized equipment safely to prevent workplace hazards and injuries.
Spa therapist
Evridiki Spa by Apivita
06.2023 - 09.2023
- Provided warm welcome to clients on arrival, offering refreshments for optimum customer comfort
- Developed loyal client base of repeat customers by 10% through outstanding levels of service
- Professionally and efficiently performed diverse range of spa treatments including massages, face and body treatments
- Sterilizing spa equipment before and after treatments
- Maintained exceptional client care standards through considerate communication and attention to detail throughout treatments
- Registered and updated client information data base to maintain accuracy
- Oversaw over bookings with accurate calendar management
- Kept treatment rooms and communal spa areas spotlessly clean, maintaining high quality environment
Trainee
Arava International Center Agricultural Training
11.2021 - 08.2022
- Learning sustainable agriculture
- Producing and processing healthy food
- Identified areas for improvement in modern agriculture
- Increased customer satisfaction by 50% by resolving their produce concerns
Spa and Wellness Intern
Travelers Beach Resort and Spa
02.2021 - 05.2021
- Provided Health and Wellness massage using non-medicinal therapies
- Scheduled massage and fitness sessions for clients
- Record keeping of client sessions and schedules
- Maintenance of equipment and spa rooms
- Maintained cleanliness, hygiene and adherence to Covid-19 protocols issued by WHO
- Provided pre-massage session counselling and social care
- Basic management of operations such as spa work flow
- Followed company standards for service and facility quality to improve repeat customer rates
Community Health Volunteer and Social Worker
Goldstar Kenya
07.2020 - 12.2020
- Coordinating peer-counselling groups
- Training community support health workers
- Psychosocial counselling
- Coordinating health promotion activities on child nutrition, Covid-19 protocols, HIV/Aids, nutrition for expectant mothers and home hygiene for prevention of communicable diseases
- Implemented social service interventions to achieve treatment goals and address client needs
- Maintained lists of resources helpful to clients
Medical Social Worker
Jaramogi Oginga Odinga Teaching and Referral Hospital
05.2019 - 08.2019
- Planned and coordinated discharge from care facility to patient's home
- Tracked patient or client care and followed through to provide service effectiveness
- Collaborated with other professionals to assess client needs
- Maintained thorough case history records for and wrote detailed reports
- Offered psychosocial support to over 20 patients per week
Education
Master's of spa and hospitality - Spa and Wellness
University of Tartu
08.2024
Bachelor of Arts - Sociology, Criminology and Community Development
Rongo University
High School Diploma - Science, Humanities And Languages
God Ber Secondary School
Skills
- Microsoft word/powerpoint
- Microsoft excel
- Computer user interface element
- Communication
- Adaptability
- Problem solving
Languages
English
Personal Information
Nationality: Kenyan
Timeline
Production Specialist
Swappie
04.2024 - 08.2024
Spa therapist
Evridiki Spa by Apivita
06.2023 - 09.2023
Trainee
Arava International Center Agricultural Training
11.2021 - 08.2022
Spa and Wellness Intern
Travelers Beach Resort and Spa
02.2021 - 05.2021
Community Health Volunteer and Social Worker
Goldstar Kenya
07.2020 - 12.2020
Medical Social Worker
Jaramogi Oginga Odinga Teaching and Referral Hospital
05.2019 - 08.2019
Master's of spa and hospitality - Spa and Wellness
University of Tartu
Bachelor of Arts - Sociology, Criminology and Community Development
Rongo University
High School Diploma - Science, Humanities And Languages
God Ber Secondary School
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