Bhagya Rathnayake
Tallinn
Summary
Dynamic and results-driven project manager with a proven track record of successfully leading and delivering complex projects within scope, budget, and schedule. Skilled in project planning, resource management, risk assessment, and stakeholder communication. Proficient in utilizing project management tools and methodologies to drive project success. Strong leadership abilities with a focus on fostering collaboration and motivating cross-functional teams to achieve project objectives. Excellent problem-solving skills and a keen eye for detail to ensure high-quality project deliverables. Adept at adapting to changing priorities and thriving in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Associate Project Manager
V S Information Systems (Pvt) Ltd
04.2023 - 06.2024
- Direct project management initiatives from conceptualization through development, implementation, and management
- Partner with key stakeholders to identify and execute cross-functional goals
- Define timelines, budgets, KPIs, deliverables, and milestones; allocate resources
- Negotiate pricing, timelines, services, and terms with vendors
- Manage internal and external contractors and staff throughout project life cycle
- Create progress reports and monitor program data to assess efficiency and present to stakeholders as and when required
- Build strong, lasting relationships and strategic partnerships through exceptional client service; serve as primary point of contact for client communications
- Complete the assigned project within the allocated time and the given budget and scope.
Senior Customer Support Executive
V S Information Systems (Pvt) Ltd
04.2022 - 05.2023
- Daily monitoring ERP system to organize daily engineering support
- Coordination with the workshop manager/parts management
- Preparation of Technical Reports (Customer Complaints, Engineering Attendance, responses to parts requests)
- Monthly Performance Monitoring of Engineers
- Working with HPE to order parts/Claims handling
- Generating Citrix Reports monthly
- Petty Cash Handling.
Customer Support Executive
V S Information Systems (Pvt) Ltd
01.2017 - 03.2022
Administration Assistant
Lanka Marine Services - A John Keells Group Company
01.2016 - 12.2016
Education
Master of Arts - MA, Economics -
University of Kelaniya Sri Lanka
07-2021
Bachelor of Arts - BA, Hindi Language and Literature -
University of kelaniya
01.2015
Skills
- Problem Solving
- Multitasking
- Interpersonal Skills
- Decision-Making
- Performance Appraisal
- Customer Satisfaction
- Team Management
- Customer Facing Roles
- Administrative Assistance
- Microsoft Office
- Meeting facilitation
- Project Scheduling
- Project resource recommendations
- Schedule Management
- Requirements Gathering
- Project monitoring
- Risk Management
- Cost Control
- Schedule Coordination
- Reporting and documentation
- Scope Management
- Budget Development
- Event Logistics
- Client Relations
- Project Planning
- Customer Service
- Call Documentation
- Administrative and Office Support
- Calm Under Pressure
- MS Office
- Call Center Operations
- Project management abilities
- Problem-solving aptitude
- Organizational Skills
- Customer service excellence
- Data Entry
- Computer Skills
- Customer Relationship Management (CRM)
- Report Generation
- Report creation
- Meeting Coordination
Certification
- Customer Experience Professional (CCXP) - Customer Experience Professionals Association (CXPA)
- Certified Associate in Project Management (CAPM) - Project Management Institute
Timeline
Associate Project Manager
V S Information Systems (Pvt) Ltd
04.2023 - 06.2024
Senior Customer Support Executive
V S Information Systems (Pvt) Ltd
04.2022 - 05.2023
Customer Support Executive
V S Information Systems (Pvt) Ltd
01.2017 - 03.2022
Administration Assistant
Lanka Marine Services - A John Keells Group Company
01.2016 - 12.2016
Master of Arts - MA, Economics -
University of Kelaniya Sri Lanka
Bachelor of Arts - BA, Hindi Language and Literature -
University of kelaniya
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