Finance, Compliance,Team bonding, Data analysis, Reading, KYC
Blessing Charles Loto
OPERATIONS ASSOCIATE, COMPLIANCE OFFICER, AML ASSOCIATES,KYC ANALYST
Tallinn
Summary
A self-driven individual with extensive experience in client services and operations, distinguished by exceptional multitasking and prioritization skills. Experienced with financial compliance and regulatory procedures, focusing on AML and KYC processes. Utilizes analytical skills to uncover suspicious activities and ensure compliance with regulations. Knowledge of risk assessment and mitigation, with history of effective teamwork and adaptability in dynamic environments .Experienced with KYC processes, ensuring thorough compliance and risk mitigation. Utilizes strong analytical skills to identify and resolve potential issues. Knowledge of regulatory requirements and effective communication with stakeholders.
Overview
12
12
years of professional experience
1
1
Certification
Work History
OPERATION ASSOCIATES
SWAPPIE
12.2021 - Current
- Improved operational efficiency by implementing new processes and streamlining existing workflows.
- Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance.
- Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
- Developed and maintained comprehensive operational reports to provide insights into performance metrics, informing leadership decisions.
- Effective use of required technologies.
FINANCE OFFICER
IKENNE MICROFINANCE BANK
01.2014 - 12.2015
- Ensure adherence to bank policies, procedures, and regulatory requirements while assisting customers, especially concerning identity verification and data privacy.
- Performed periodic reviews of existing client files, ensuring continued adherence to AML/KYC requirements.
- Enhanced AML/KYC compliance by conducting thorough customer due diligence and risk assessments.
- Identified potential suspicious activity by performing transaction monitoring and escalating cases for further investigation.
- Supported KYC processes for prospective and existing customers.
- Promoted a culture of continuous improvement through ongoing evaluation and refinement of compliance program elements.
- Confirmed data and licensing information through investigations and notified violators of required changes to bring operations into compliance.
CUSTOMER SUPPORT SPECIALIST
IROKO TV
06.2013 - 12.2013
- Boosting brand loyalty by being a top notch customer manager to users.
- Receiving and dealing with customer complaints via email, chat and all relevant social media such as facebook, twitter and Instagram. Also using Zendesk and Zoho.
- Assist customers with questions related to accessing and navigating the platform, including account setup, login issues, and troubleshooting streaming problems.
- Escalate calls or problems to relevant departments when required.
- Executing assigned work within company's policy to contribute positively to client experience to ensure maximum satisfaction
- Serve as a liaison office between the company and her clients by maintaining cordial business relationship with clients.
- Handle billing inquiries, process subscription payments, and assist with subscription renewals and cancellations.
- Meet and exceed key performance indicators (KPIs), such as response time, resolution rate, and customer satisfaction scores.
- Handle unexpected events, such as service outages or content removals, with clear communication to manage user expectations and concerns.
- Participate in trainings about company's products to better serve clients.
Education
BACHELOR OF ENGINEERING - B.ENG MECHANICAL ENGINEERING
NEAR EAST UNIVERSITY
CYPRUS01-2019
MASTERS OF SCIENCE - M.SC. APPLIED PHYSICS AND MATHEMATICS
Tallinn University of Technology
01.2021
Skills
Knowledge of SQL
basic knowledge: Tableau
Excellent command of Microsoft Office (Word, Excel, Outlook)
Operational reporting
Anti-money laundering
Due diligence
Transaction monitoring
undefinedInterests
Certification
[SQL FOR DATA ANALYTICS AND BUSINESS INTELLIGENCE ] UDEMY
Timeline
[SQL FOR DATA ANALYTICS AND BUSINESS INTELLIGENCE ] UDEMY
11-2023
OPERATION ASSOCIATES
SWAPPIE
12.2021 - Current
FINANCE OFFICER
IKENNE MICROFINANCE BANK
01.2014 - 12.2015
CUSTOMER SUPPORT SPECIALIST
IROKO TV
06.2013 - 12.2013
BACHELOR OF ENGINEERING - B.ENG MECHANICAL ENGINEERING
NEAR EAST UNIVERSITY
MASTERS OF SCIENCE - M.SC. APPLIED PHYSICS AND MATHEMATICS
Tallinn University of Technology