Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
Generic
Bogdan Gavrilov

Bogdan Gavrilov

Tallinn

Summary

Talented and experienced Technical Support Representative (experience 4 years) with the ability to understand needs of both business and individual clients is looking for a challenge.

Great at troubleshooting and desktop/mobile support on Windows, Mac, iOS and Android systems.

Skills: Zendesk, Intercom, Microsoft Word, Excel, Google products, Jira, Tableau, Atlassian, Recurly, Zuora

Familiar with SQL, Python

Mitmekülgsete IT-oskustega, soovin liituda IT-ga seotud

meeskonnaga, et tuua kaasa innovatsiooni ja edendada

tehnoloogilist edu.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Solutions Expert

Pipedrive OÜ
04.2023 - 09.2024
  • Provided technical customer support by handling up to 40 tickets (live chats + emails) per work shift
  • Monitored stability in functionality
  • Dealt with refund requests, complex technical issues troubleshooting and analysis, billing, and escalations to higher departments
  • Provided teaching to new workers

Customer Support Agent

Baltic Support OÜ
06.2021 - 04.2023
  • Provided administration and moderation for a major international website with high user traffic
  • Monitored stability in functionality by performing continuous maintenance
  • Dealt with up to 10 user calls per work shift
  • Up to 40 live chats per work shift
  • Including refund requests, technical issues and billing
  • Provided teaching to new workers

Customer Support (3D Printer Sales)

OÜ Karentogrupp
12.2016 - 09.2017
  • Handled shifts at a call center for a company specializing in 3D printers

Education

Bachelor of Science - Chemistry

University of Groningen
Groningen
07-2028

High School Diploma -

Sakala Eragümnaasium
Tallinn
06.2016

Skills

  • Zendesk, Intercom
  • Microsoft Word, Excel, Google products
  • Jira, Tableau, Atlassian
  • Recurly, Zuora
  • Familiar with Python, SQL
  • Great communication skills

Certification

IELTS, 8.0

Accomplishments

IELTS 8.0

Languages

Russian
Native language
Estonian
Upper intermediate
B2
French
Intermediate
B1
Dutch
Beginner
A1
English
Proficient
C2

Timeline

Customer Solutions Expert

Pipedrive OÜ
04.2023 - 09.2024

Customer Support Agent

Baltic Support OÜ
06.2021 - 04.2023

Customer Support (3D Printer Sales)

OÜ Karentogrupp
12.2016 - 09.2017

Bachelor of Science - Chemistry

University of Groningen

High School Diploma -

Sakala Eragümnaasium

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Bogdan Gavrilov