Summary
Overview
Work History
Education
Skills
Timeline
Generic
Bola Asha

Bola Asha

Uyo Nigeria

Summary

Ability to develop and lead the roadmap for building the capabilities to deliver a best-in-class customer experience. Skilled in handling customer issues, rendering best services, improving efficiency, and providing appropriate solutions to achieve financial and business objectives. Adept at establishing solid and reliable relationships through exceptional communication and interpersonal skills and balancing multiple tasks within fast-paced, deadline-driven, and customer-facing environments. Result-oriented individual with solid sales management experience and proven track record of achieving growth and hitting/exceeding sales targets.

Overview

12
12
years of professional experience

Work History

Creative Director

Kulture Investment Group OU
01.2024 - Current

- Strategic Vision-building and planning with the team

- Administrative operations management

- Supervising the Communications design, interactive design and concept for vision implementation.

International Admissions & Enrollment Co

Anthea Heart Educational Services
01.2020 - 12.2023

Knowledge,Skills and Ability Overview:

- Working Knowledge of regulations associated with International student admissions, registrations, student visa and SEVIS.

- Working Knowledge of International student recruiting and reporting

- Considerable knowledge of college admissions policies and procedures.


-Skilled in reviewing /evaluating foreign transcripts

-Skilled in delivering presentations

-Strong intercultural communication skills

-Skilled in operating a computer and supporting software.


-Ability to demonstrate cultural sensitivity and diplomacy

- Ability to prioritize multiple projects

- Ability to effectively communicate in Oral and Written Form

- Ability to apply applicable federal regulations.


Achievement Overview:

In my experience working as an International Admissions and Enrollment Coordinator, I successfully conducted counseling for prospective students and dual admission process with partner institutions as well as other Educational Institutions in Australia, India and the United Kingdom.


In Collaboration with International Education Management, i developed and implemented district-wide, campus based and program specific marketing and recruitment strategies including high school, pathway study programs, business visitations tours, college fairs, business and industry visits etc., to inform the public about educational opportunities available at the college for international students.


Interpreted and Provided Critical analysis of International Enrollment services policies, procedure, compliance and technical review of work processes. Researched, analyzed and evaluated a variety of complex data, information and statistics regarding international admissions, registration and records for online processes, telephone helpline and direct services Summarized findings in applicable reports or other communication mediums.


I Ran specialty reports to determine compliance of international students with academic progress challenges. Provided reports for management and worked directly with the Registrar to ensure compliance with federal, state and other regulations.


I monitored and assigned budget Accounts


I Collaborated with the College's marketing department to design and implement international marketing plans.


I served as a Liaison to High Schools, Embassies and Language centers admissions counselors


I Evaluated International Students transcripts, applications and bank statements.


Provided general advising services to international students when needed.


Administered International student health Insurance program, Coordinated with the international insurance company and foreign embassies.


Served as an International Education program liaison to business office and third party billing


Served as a designated school Official aka (DSO FI) for international students and alternate responsible officer for faculty and student exchange programs (ARO-J1) maintaining the student exchange visitor information system ( SEVIS) and all related certification requirements for students and faculty.

Director Marketing

Dahksn Investment Ltd, Abuja Nigeria
08.2015 - 09.2019
  • Co-Founded a start-up marketing and management company and Developed structures and systems in management and customer care service to provide sustainable support for clients in diverse business sectors
  • Oversee the customer service process
  • Resolve conflicts, enhance internal communication, and establish cross-team collaboration
  • Responded to client queries in a timely and effective manner
  • Obtained maximum level of client satisfaction by providing existing and potential clients with excellent customer care service
  • Devised and applied best business development and management strategies that resulted in grown and flourished businesses into well-known organization
  • Recommended innovative ideas and plans to clients to enable them thrive in the area of marketing, management and customer support services

Customer Sales Executive

Brains & Hammers Real Estate Development, Nigeria
09.2012 - 09.2014
  • Carried out all Tasks by maintaining up to date knowledge of the systematic operations in the Industry and services
  • Developed relationships with clients to understand their needs and provide the best real estate solution
  • Provided administrative support to clients to ensure a smooth real estate transaction
  • Resolved service problems by clarifying the customer’s complaint, determining the cause of the problem, and selecting best solution
  • Educated clients on market conditions and real estate trends
  • Increased business profitability by selling listings and services to customers through development and execution of effective strategies
  • Achieved all set targets and objectives through implementation of best customer services and sales strategies
  • Identified process improvement opportunities and implemented effective strategies to streamline operational activities
  • Obtained maximum levels of customer satisfaction by analysing and resolving their enquiries, while dealing with any and all complaints in a friendly and professional manner
  • Closed sales on property listings and effectively managed customer relationship

Education

Management And Marketing in International Business

Estonian Business School
Tallinn

Skills

  • Strategic Planning & Analysis
  • Issue & Conflict Resolution
  • Project Management
  • Business Development
  • Customer Service Management
  • Process Improvement
  • Sales & Marketing
  • Performance Management
  • Staff Development & Leadership

Timeline

Creative Director

Kulture Investment Group OU
01.2024 - Current

International Admissions & Enrollment Co

Anthea Heart Educational Services
01.2020 - 12.2023

Director Marketing

Dahksn Investment Ltd, Abuja Nigeria
08.2015 - 09.2019

Customer Sales Executive

Brains & Hammers Real Estate Development, Nigeria
09.2012 - 09.2014

Management And Marketing in International Business

Estonian Business School
Bola Asha