Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Software
Timeline
Generic

Brian Dave Villar

Tallinn

Summary

Dynamic Account Management and Customer Success professional with 6+ years of accumulated experience in B2B SaaS, E-Payments, and FinTech. Proven track record in driving account growth, onboarding partners, and delivering exceptional client support. Skilled in stakeholder management, CRM implementation, and sales enablement. Passionate about building strong partnerships, optimizing payment solutions, and enabling business growth globally.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Business Customer Support Team Lead

Wise
06.2024 - Current
  • Lead a team providing advanced support to global business clients, ensuring smooth payment operations and compliance with security standards.
  • Partner with operations and product teams to resolve high-impact issues, improving customer satisfaction and retention.

Customer Support Training Specialist

Wise
09.2023 - 06.2024
  • Designed and delivered training programs for Wise product knowledge, cross-border payments, and compliance processes.
  • Coordinated onboarding for new hires and monitored performance metrics, ensuring improved customer handling quality.

Customer Support Associate

Wise
12.2022 - 10.2023
  • Supported business clients with international transactions, resolving complex issues related to cross-border payments.
  • Ensured adherence to regulatory standards and improved client experience through effective communication and problem-solving.

Learning & Development Expert

TDCX
01.2022 - 12.2022
  • Trained APAC Sales Specialists and SMB Account Specialists to drive revenue and improve account growth.
  • Developed training materials and strategies to standardize sales onboarding, leading to higher deal closures.

Sales Account Executive (E-Payments)

TDCX
11.2019 - 01.2022
  • Managed the entire sales cycle for Stripe’s APAC clients, focusing on onboarding, account expansion, and revenue growth.
  • Acted as a Customer Success Manager for existing users, identifying upsell opportunities and maintaining long-term relationships.

Program Trainer (Intuit)

Concentrix
06.2017 - 10.2019
  • Conducted product and communication training for QuickBooks and payroll solutions, improving sales and support efficiency.

Education

Bachelor’s Degree - Mathematics Teacher Education

Asian College of Technology
01.2016

Skills

  • Account Management & Client Success
  • Cross-Border Payments (SWIFT, SEPA, FPS)
  • Partner Onboarding & Relationship Building
  • Upselling & Cross-Selling Strategies
  • Sales Enablement & Training
  • CRM Tools: Salesforce, Zendesk, Twilio
  • Data-Driven Analysis & Reporting

Certification

  • Following Up After a Sales Meeting
  • Networking for Sales Professionals
  • Soft Skills for Sales Professionals
  • AI in FinTech Essential Training

Accomplishments

  • Spearheaded CRM migration (Zendesk → Twilio & Salesforce) for an entire account, ensuring 100% completion within 2 months.
  • Developed APAC Sales training syllabus, increasing closed deals in Q2 & Q3 2022.
  • Improved performance of underperforming agents through 1:1 coaching, meeting quarterly targets.

Software

Salesforce CRM

Zendesk

LMS

Timeline

Business Customer Support Team Lead

Wise
06.2024 - Current

Customer Support Training Specialist

Wise
09.2023 - 06.2024

Customer Support Associate

Wise
12.2022 - 10.2023

Learning & Development Expert

TDCX
01.2022 - 12.2022

Sales Account Executive (E-Payments)

TDCX
11.2019 - 01.2022

Program Trainer (Intuit)

Concentrix
06.2017 - 10.2019

Bachelor’s Degree - Mathematics Teacher Education

Asian College of Technology

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Brian Dave Villar