Britt Ulesoo
Brisbane
Summary
I am a skilled Packing Operator at SunRice Mill, with a strong background in machine operation and a deep commitment to warehouse safety. I thrive in high-pressure environments, demonstrating quick learning and efficient teamwork. My experience at Streerbrand OÜ sharpened my customer service skills, where I fostered increased loyalty through effective communication and empathy. I am dedicated to continuous improvement, blending technical skills with a positive, honest demeanor to drive results.
Beyond the workplace, I bring over 15 years of experience as an equestrian, showcasing resilience, commitment, and a hands-on approach to physical tasks like heavy lifting and tractor operation. Additionally, my time in customer service at a streetwear store honed my interpersonal communication skills, enabling me to excel under pressure.
My multifaceted experience reflects my versatility, strong work ethic, and ability to thrive in various environments. I am eager to apply these skills to new challenges and opportunities.
Overview
4
4
years of professional experience
Work History
Packing Operator, Packing Machine Operator
SunRice Mill
01.2024 - 07.2024
- Maintained a clean and organized work environment, optimizing productivity and minimizing errors.
- Kept production lines running smoothly and efficiently at all times.
- Collaborated with team members to meet daily packing quotas, consistently achieving targets.
- Assisted in training new employees on packing procedures, increasing overall team performance.
- Lifted heavy rice bags easily- up to 35kg
Customer Service Representative
Streerbrand OÜ
02.2021 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Lifted heavy boxes
- kept the warehouse organised
Horse Stable Manager
Toominga Tallid OÜ
05.2020 - 06.2023
- Increased client satisfaction through clear communication of boarding expectations, policies, and fees while ensuring a welcoming atmosphere at the facility.
- Managed emergency situations calmly and effectively while prioritizing the safety of horses and staff members involved in incidents or accidents.
- Strengthened employee performance with ongoing coaching, feedback, and development opportunities leading to higher retention rates among staff members.
- Optimized facility layout by creating organized spaces for feed storage, tack rooms, wash stalls, arena use areas to maximize functionality and accessibility for riders.
- Organised Competitions and training programs
- Implemented effective exercise routines tailored to each horse''s individual needs, supporting optimal performance.
- Adapted quickly to changing game plans and strategies.
- Lifted heavy things such as Hay rolls, water tanks etc
Education
Bachelor of Arts - Civil Engineering
Tallinn University of Applied Sciences
Estonia06.2023
High School Diploma -
Tapa Gymnasium
Estonia06.2020
Skills
- Warehouse Safety
- Product identification
- Machine Operation
- Count verification
- I am friendly, honest, cheerful, and a quick learner
- Strong sense of responsibility and effective under pressure
- Comfortable working both in a team and independently
- Always striving to give my best at work and committed to continuous improvement *Good Communication
- Can work at dayshifts, afternoon shifts and nightshifts
- Item packaging
Accomplishments
Tallinn International Horse Show event organiser (2020-2023) Hartwall Original Long Drink social media assistent
Live Life festival bar and stage builder
Art Priori restaurant bartender and manager
Touch Bass event organiser
Timeline
Packing Operator, Packing Machine Operator
SunRice Mill
01.2024 - 07.2024
Customer Service Representative
Streerbrand OÜ
02.2021 - 11.2023
Horse Stable Manager
Toominga Tallid OÜ
05.2020 - 06.2023
Bachelor of Arts - Civil Engineering
Tallinn University of Applied Sciences
High School Diploma -
Tapa Gymnasium
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