Aleksandr Kastanie
Tallinn
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
7
7
years of professional experience
Work History
Senior Technical Support Specialist
Transcom
09.2020 - 04.2022
- Improved customer satisfaction by promptly addressing technical issues and providing effective solutions.
- Managed high-volume support tickets, ensuring timely resolution and maintaining client trust.
- Streamlined internal processes for increased efficiency and better resource allocation within the tech support team.
- Developed comprehensive documentation to assist team members in troubleshooting complex technical problems.
- Solving complex technical issues related to iOS and MacOS systems.
- Preparation of complex requests to the engineering department with the transfer of logs from the device and a detailed description of the problem.
- Conducting coaching for new employees and assistance to Tier 1 employees with in-company programs.
Junior Software Developer
35 FIT
02.2023 - 11.2023
- Enhanced software performance by identifying and fixing bugs through thorough testing and debugging processes.
- Optimized code readability and maintainability by utilizing best practices in coding standards and documentation.
- Contributed to the successful launch of a new software product by assisting with the design, development, and implementation phases.
- Learning new programming languages that are more suitable for the needs of the company with their further application in new programs/websites
- Improved user experience by implementing responsive web designs for seamless functionality across devices.
- Assisted senior developers in complex problem-solving, enhancing overall team productivity and efficiency.
Gas Station Attendant
Olerex
01.2019 - 08.2020
- Enhanced customer satisfaction by providing prompt and friendly service during all transactions.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Assisted with inventory management, helping to keep stock levels consistent and uptodate.
- Provided assistance to customers with fueling vehicles, promoting safety and efficiency on site.
- Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.
Senior Hookah Waiter
Hookah Place
05.2017 - 11.2018
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with hookah staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Analysis of consumption of different flavors in several hookah bars and ordering the most popular hookah tobaccos.
- Conducting monthly inventory.
- Creating a seasonal hookah menu to increase the variety of flavors.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences.
Education
GED -
Moscow College of Railway Transport
Moscow06.2018
Skills
- Windows OS familiarity
- JS Frameworks: React, Vue
- Strong problem-solving
- Continuous integration
- Front-end frameworks
- HTML and CSS knowledge
- MacOS experience
- Software testing
- IOS experience
- Database management
- Problem-Solving
- Customer-Oriented
- Team collaboration
- Technical Support
Accomplishments
Often helped train new employees at Transcom.
Affiliations
- In my free time, I prefer to read books on psychology, play story-based video games, and spend active recreation with friends.
Languages
English
Full Professional
Russian
Native or Bilingual
Estonian
Limited Working
Software
Solving problems with IOS
Solving problems with MacOS
Microsoft Office programms (Excel, Word, PowerPoint, Outlook, Teams) - excellent
Timeline
Junior Software Developer
35 FIT
02.2023 - 11.2023
Senior Technical Support Specialist
Transcom
09.2020 - 04.2022
Gas Station Attendant
Olerex
01.2019 - 08.2020
Senior Hookah Waiter
Hookah Place
05.2017 - 11.2018
GED -
Moscow College of Railway Transport
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