Charlotte Saarmäe
Tõrva,784
Summary
I am an ambitious 19 year old career-focused job seeker, anxious to obtain a cabin crew position to help launch career while achieving company goal. I myself am highly-motivated employee with desire to take on new challenges. I can work effectively without supervision and learn new skills quickly. From working side, i am hardworking employee with customer service, multitasking, and time management abilities and with big dedication to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Customer Service Representative Mentor
Narmet OÜ
Tõrva, Estonia
06.2022 - Current
- Developed strong relationships with customers by providing personalized assistance and support.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Answered customer inquiries and provided accurate information regarding products and services.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Planned and completed group projects, working smoothly with others.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
Tõrva Gymnasium
Tõrva06-2023
Skills
- Order Fulfillment
- Stock Management
- Multi-Task Management
- Problem-Solving Abilities
- Active Listening
- High-Energy Attitude
- Customer Service
Languages
Estonian
First Language
English
Upper Intermediate (B2)
B2
Russian
Beginner
A1
Affiliations
I would describe myself as a active person. While i was in school, i participated in sports competitions many years. In my free time, i enjoy going to swimming or staying active outside.
Timeline
Customer Service Representative Mentor
Narmet OÜ
06.2022 - Current
High School Diploma -
Tõrva Gymnasium
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