CHUKWUDUMEBI MICHAEL MBAEGBU
tallinn,Estonia
Summary
Dynamic and results-driven professional with extensive experience in business development, B2B sales, and customer relations. Adept at crafting effective business strategies, conducting market research, and achieving targets. Recognised for exceptional communication skills, motivational speaking, and responsive listening. Proven ability to process orders efficiently and leverage social media advertising to enhance customer advocacy. Committed to delivering outstanding customer service and fostering strong client relationships while continuously seeking opportunities for professional growth.
Results-driven professional with focus on customer relations and problem-solving. Committed to enhancing client satisfaction through strong communication and negotiation skills. Adept at building lasting relationships and delivering tailored solutions.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work History
Dean of Study in English Language and speaking
Christian Embassy Secondary School
ABIA STATE, NIGERIA
01.2011 - 01.2013
- As an English Teacher, I was in charge of teaching the Student how accuracy and fluency their English Should be, and also Correcting the Errors in their English speaking language
- Cultivated relationships with alumni for continued involvement and support.
- Fostered a culture of research with emphasis on interdisciplinary projects.
- Prioritised student welfare initiatives by strengthening advisory services.
- Streamlined administrative processes for efficient management.
Customer Service Representative
MTN Telecommunication service
ABIA STATE, NIGERIA
01.2013 - 01.2015
- Managed high volume of inbound calls for quick resolution of customer issues.
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Facilitated customer loyalty programmes to enhance customer retention.
Sorting and Parking
OMNIVA LOGISTIC COMPANY
Tallinn, Harjumaa
01.2018 - 01.2019
- Sorting and parking parcel in an accurate measure to determine the particular destination the parcel is being take to
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently arrived at work on time and ready to start immediately.
- Increased customer satisfaction by resolving issues.
Manufacturer
Vapaino Restaurant
Tallinn, Estonia
01.2018 - 01.2020
- manufactured different pasta for the company
- Boosted efficiency by optimizing manufacturing processes.
- Strictly followed company safety regulations, eliminating workplace accidents and incidents.
- Created top-quality products by following strict standards and specifications.
Micro soldering specialist
Swappie
Tallinn, Harjumaa
06.2021 - 02.2023
- Replaced faulty parts on telephone devices, ensuring uninterrupted communication flow within the organisation.
- Mitigated risk of data loss by implementing effective backup strategies for telecommunication systems.
- Trained staff in using new telecommunication devices for improved productivity.
- Diagnosed technical issues with phone systems, ensuring smooth operations.
- Resolved complex network issues swiftly to maintain minimal disruption in services.
Customer to business Representative
swappie
Tallinn, Harjumaa
07.2022 - Current
- Generated new business opportunities for company growth.
- Perfected sales presentations leading to higher conversion rates.
- Expanded client base through successful networking efforts.
- Documented all customer interactions for record keeping purposes.
- Managed daily operations ensuring smooth workflow and coordination.
- Negotiated contracts resulting in profitable deals and partnerships.
- Monitored market activity to remain ahead of competitors with innovative sales campaigns.
- Understood business objectives and adapted sales services to achieve KPIs.
Education
National Diploma - Science Laboratory Technology
Federal Polythenic Nekede
Owerri, Imo 09.2013 - 05.2015
Bachelor degree - Creativity and Business Innovation
Estonia Entrepreneurship University of Applied Science
Tallinn, Estonia 09.2018 - 01.2022
Skills
- Business Strategies
- Good Communicator
- Motivational Speaker
- Responsive listening
- Constructive criticism acceptance
- Target achievement
- market research understanding
- B2B sales experience
- Target achieving
- Order processing
- Social media advertising
- Customer advocacy
- Customer Service
- Customer relations
- Business development
Languages
English
Fluent
Affiliations
- Reading and Researching
Custom
- ENGLISH TEACHER
- CUSTOMER SERVICE REPRESENTATIVE
- LOGISTIC
- MANUFACTURER
- MICRO SOLDERING SPECIALIST
- C2B
Personal Information
- Date of birth: 05/05/92
- Gender: Male
- Nationality: Nigeria
Timeline
Customer to business Representative
swappie
07.2022 - Current
Micro soldering specialist
Swappie
06.2021 - 02.2023
Bachelor degree - Creativity and Business Innovation
Estonia Entrepreneurship University of Applied Science
09.2018 - 01.2022
Sorting and Parking
OMNIVA LOGISTIC COMPANY
01.2018 - 01.2019
Manufacturer
Vapaino Restaurant
01.2018 - 01.2020
National Diploma - Science Laboratory Technology
Federal Polythenic Nekede
09.2013 - 05.2015
Customer Service Representative
MTN Telecommunication service
01.2013 - 01.2015
Dean of Study in English Language and speaking
Christian Embassy Secondary School
01.2011 - 01.2013
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