CYNTHIA SOMTOCHUKWU NWANNA
Summary
Detail-oriented and results-driven KYC and Compliance professional with extensive experience in financial services, risk assessment, and regulatory compliance. Adept at conducting enhanced due diligence (EDD), analyzing transaction patterns, and ensuring adherence to AML/CFT regulations. Strong communicator with a proven ability to assess risks, optimize compliance processes, and support audit requirements. Passionate about safeguarding financial integrity while fostering operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
KYC Operations Senior Analyst
Wise
01.2025 - Current
- Conduct enhanced due diligence (EDD) and risk assessments on high-risk customers.
- Analyze transaction history for potential risks and compliance breaches.
- Ensure regulatory adherence across various jurisdictions.
- Draft Suspicious Activity Reports (SARs) and escalate fraud concerns.
- Provide compliance guidance, support audits, and improve risk policies.
- Mentor junior analysts, fostering professional growth.
KYC High-Volume EDD Specialist
Wise
01.2025 - 04.2025
- Conduct risk-based compliance reviews, assessing potential fraud patterns.
- Mitigate risks by escalating cases for further investigation.
- Communicate directly with customers for additional verification.
Global Business Due Diligence Agent
Wise
07.2024 - 01.2025
- Conduct due diligence on new and existing customers to ensure compliance.
- Collaborate with cross-functional teams to enhance risk mitigation processes.
- Provide internal audit support and regulatory reviews.
Interim Customer Support Team Lead
Wise
08.2024 - 07.2024
- Led and mentored customer support agents to improve service delivery.
- Developed strategies to optimize workflows and enhance customer experience.
Trading Operations Specialist
Swappie
07.2022
- Led operational improvements, optimizing financial processes and supplier relations.
Customer Experience Technical Specialist
Swappie
11.2021 - 07.2022
- Provided exceptional customer service, improving customer satisfaction metrics.
Robot Operator
Starship Technologies
11.2021 - 05.2022
- Monitored autonomous robot operations, ensuring safe navigation in varied traffic conditions.
- Logged and reported issues to relevant teams for troubleshooting.
- Assisted remotely in unexpected situations, ensuring smooth functionality.
- Maintained professionalism while interacting with the public.
- Represented the company as a brand ambassador in social settings.
- Performed additional duties as needed to support operational efficiency.
Education
Masters - Estonia
International business administration
01.2022
Bachelor’s - BCA
Computer Application
01.2017
West African Examination Council (WAEC) certificate - undefined
New Era college
01.2013
First school leaving certificate (FSLC) - undefined
Our lady’s School
01.2009
Skills
- KYC/AML Compliance & Due Diligence
- Enhanced Due Diligence (EDD) & Risk Assessment
- Financial Crime Prevention & Regulatory Compliance
- Fraud Detection & Suspicious Activity Reporting (SARs)
- Customer & Business Verification
- Transaction Monitoring & Investigations
- Policy & Process Improvement
- Data Analysis & Decision Making
- Cross-functional Collaboration
- Leadership & Mentorship
Certification
- 2024 Leadership Essentials
- 2023 Customer service problem solving and troubleshooting
- 2023 Customer service leadership certification
- 2023 Customer success management fundamentals
- 2022 Google project management certification.
- 2022 Anti money laundering concepts: AML, KYC & Compliance. Certification.
- 2022 Business Analysis and process management.
References
Provided upon Request.
Timeline
KYC Operations Senior Analyst
Wise
01.2025 - Current
KYC High-Volume EDD Specialist
Wise
01.2025 - 04.2025
Interim Customer Support Team Lead
Wise
08.2024 - 07.2024
Global Business Due Diligence Agent
Wise
07.2024 - 01.2025
Trading Operations Specialist
Swappie
07.2022
Customer Experience Technical Specialist
Swappie
11.2021 - 07.2022
Robot Operator
Starship Technologies
11.2021 - 05.2022
Bachelor’s - BCA
Computer Application
West African Examination Council (WAEC) certificate - undefined
New Era college
First school leaving certificate (FSLC) - undefined
Our lady’s School
Masters - Estonia
International business administration
Similar Profiles
Harrison SiegmundHarrison Siegmund
Payment Operation Team Lead at WisePayment Operation Team Lead at Wise
Cameron CullenCameron Cullen
Customer Support Associate at WiseCustomer Support Associate at Wise
Chantele FordChantele Ford
AML Investigations Area Lead at WiseAML Investigations Area Lead at Wise
Lidia HartLidia Hart
KYC Operations Senior Analyst at Wise (Formerly Transferwise)KYC Operations Senior Analyst at Wise (Formerly Transferwise)
Josephine LaurelJosephine Laurel
KYC Operations Senior Analyst at Citibank N.AKYC Operations Senior Analyst at Citibank N.A