Dalia Abigail Hernandez Delgado
Bachelor Of Business Administration (BBA)
Tallinn
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
6
6
Certifications
2
2
Languages
Work History
CRM Coordinator
Coolbet
09.2023 - Current
- Coordinated CRM campaigns across channels, ensuring integration with boarder marketing initiatives.
- Implement and execute CRM strategies to enhance player metrics, engagement, retention and loyalty.
- Monitor campaign performance using KPIs, developed customized reports. Worked with integrations tools such as TABLEU, Dotdigital, Adform and Jira.
- Identified patterns and trends in large data sets and provided actionable insights.
Fraud, Risk & Payments Analyst
Coolbet
03.2022 - 09.2023
- Supported KYC processes for prospective and existing customers.
- Analyzed and investigated clients to conduct detailed customer due diligence (CDD) and enhanced due diligence review (EDD).
- Communicated with compliance manager to thwart potential money laundering or terrorist financing.
- Identified threats, vulnerabilities and suspicious behavior patterns to recommend mitigation measures.
- Conducted KYC formality reports on questionable accounts and transactions.
Costumer Support Specialist
Coolbet
09.2020 - 03.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Project Finance Specialist
Fiat Chrysler Automobiles
10.2018 - 10.2019
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Enhanced financial reporting accuracy, implementing new software tools and efficient data management systems.
- Supported business growth by conducting feasibility studies for new projects and expansions.
- Assisted in successful audits by maintaining detailed documentation and providing timely responses to auditor inquiries.
- Improved project efficiency by streamlining SAP processes and optimizing resource allocation.
- Tracked and entered inventory transactions using SAP software.
Oversea Sales
HLC Metal Parts LTD
02.2017 - 09.2018
- Coordinated logistics for overseas shipments, ensuring timely deliveries and compliance with customs regulations.
- Increased international sales by establishing and maintaining strong relationships with distributors and clients.
- Managed cross-functional teams to execute successful product launches in international markets.
- Conducted in-depth market research, identifying growth opportunities and emerging trends in target regions.
Education
BBA - Bachelor's Degree in Business Administration
Universidad Autonoma De Coahuila
Saltillo, Coahuila, Mexico 09.2014 - 05.2018
Skills
- Attention to Detail
- Multitasking Abilities
- Analytical problem solver
- Reliability
- Data Entry and Record Keeping
- Project management abilities
- Customer Service
- Sales Targeting
- MS Office
Certification
FinTech Security and Regulation
Timeline
FinTech Security and Regulation
12-2023
GDPR Compliance
11-2023
CRM Coordinator
Coolbet
09.2023 - Current
Data Protection Basics
07-2023
Excel Basics for Data Analysis IBM
06-2023
Leading Teams: Developing as a Leader University of Illinois at Urbana-Champaign
04-2023
Fraud, Risk & Payments Analyst
Coolbet
03.2022 - 09.2023
MGA Anti-Money Laundering & Combatting the Financing of Terrorism
02-2022
Costumer Support Specialist
Coolbet
09.2020 - 03.2022
Project Finance Specialist
Fiat Chrysler Automobiles
10.2018 - 10.2019
Oversea Sales
HLC Metal Parts LTD
02.2017 - 09.2018
BBA - Bachelor's Degree in Business Administration
Universidad Autonoma De Coahuila
09.2014 - 05.2018
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