Daniil Botšenkov
Tallinn,Harjumaa
Summary
Dynamic Restaurant General Manager with a proven track record at Art Priori restaurant, excelling in employee training and service quality enhancements. Skilled in budgeting and inventory management, I successfully optimized profits while fostering a high-performing team culture. Committed to delivering exceptional customer experiences and driving operational excellence in fast-paced environments. Enthusiastic professional with several years of success delivering quality dining experiences. Strong leader highly skilled at managing staff and resolving issues related to inventory, kitchen slow-downs and customer satisfaction. Commended for boosting revenue several%.
Overview
13
13
years of professional experience
Work History
Restaurant General Manager, Puri Restaurant
Sadama Catering OÜ
Tallinn
03.2024 - 01.2025
- Updated computer systems with new pricing and daily food specials.
- Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
- Created detailed reports on weekly and monthly revenues and expenses.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Trained new employees to perform duties.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Inspected dining areas regularly to maintain cleanliness and proper setup.
- Established cash control systems for register transactions.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Optimized profits by controlling food, beverage and labor costs.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Coordinated catering services for special events such as weddings or banquets.
- Assisted in resolving any disputes between customers or employees.
- Resolved customer complaints in a professional manner.
- Recruited, trained and supervised staff members.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Managed accounts payable, accounts receivable and payroll.
Restaurant General Manager, Art Priori
Kunst Enne OÜ
Tallinn
09.2023 - 01.2025
- Updated computer systems with new pricing and daily food specials.
- Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
- Created detailed reports on weekly and monthly revenues and expenses.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Trained new employees to perform duties.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Inspected dining areas regularly to maintain cleanliness and proper setup.
- Established cash control systems for register transactions.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Optimized profits by controlling food, beverage and labor costs.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Coordinated catering services for special events such as weddings or banquets.
- Assisted in resolving any disputes between customers or employees.
- Resolved customer complaints in a professional manner.
- Recruited, trained and supervised staff members.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Managed accounts payable, accounts receivable and payroll.
Restaurant Supervisor
MON REPOS OÜ
Tallinn
12.2019 - 05.2023
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Rapidly identified and diplomatically addressed customer complaints to achieve high levels of satisfaction and loyalty.
- Effectively scheduled and allocated assigned team in alignment with operational and customer needs.
- Monitored adherence to corporate policies, procedures and standards as well as industry health and safety regulations.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Restaurant Supervisor
OKO RESTORANID OÜ
Tallinn
12.2017 - 12.2019
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Rapidly identified and diplomatically addressed customer complaints to achieve high levels of satisfaction and loyalty.
- Effectively scheduled and allocated assigned team in alignment with operational and customer needs.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
Restaurant Supervisor
Flåmsbrygga Hotel AS
Flåm
05.2017 - 11.2017
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
Company Owner
D&J SUCCESS OÜ
Tallinn
09.2013 - 07.2017
- Aligned branding initiatives and sales strategies with client goals.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supported company goals through careful reinvestment of profits.
- Drafted invoices for completed work.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Restaurant Waiter
OKO RESTORANID OÜ
Tallinn
05.2016 - 04.2017
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Checked identification for minimum age for sale of alcoholic beverages.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Restaurant Supervisor
SCAR GROUP OÜ
Tallinn
04.2015 - 05.2016
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Rapidly identified and diplomatically addressed customer complaints to achieve high levels of satisfaction and loyalty.
Restaurant Waiter
LAPINETA OÜ
Tallinn
06.2013 - 09.2014
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Restaurant Waiter
Cocodrillo Restoran
Tallinn
11.2012 - 02.2013
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Verified that prepared food met all standards for quality and quantity before serving it to customers.
- Participated in banquets or catering functions held outside restaurant premises.
- Stocked service areas with supplies during slow periods.
Restaurant Waiter
Rannarestoran PAAT
Tallinn
05.2012 - 09.2012
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
High School Diploma -
Tallinna Kesklinna Vene Gümnaasium
TallinnNo Degree - Accountant
Tallinna Majanduskool
TallinnSkills
- Employee training
- Sales operations
- Service quality enhancements
- Staff Scheduling
- Team coordination
- Restaurant policies and procedures
- Recruitment
- Equipment Maintenance
- Multitasking Abilities
- Staff Management
- Budgeting
- System implementation
- Customer service
- Menu development
- Inventory management
- Wine pairing
- POS system
Hobbies and Interests
Books, investing and finance, new trends, technology, sport
Software
Windows, Mac OS
Languages
Russian
First Language
Estonian
Advanced (C1)
C1
English
Upper Intermediate (B2)
B2
Timeline
Restaurant General Manager, Puri Restaurant
Sadama Catering OÜ
03.2024 - 01.2025
Restaurant General Manager, Art Priori
Kunst Enne OÜ
09.2023 - 01.2025
Restaurant Supervisor
MON REPOS OÜ
12.2019 - 05.2023
Restaurant Supervisor
OKO RESTORANID OÜ
12.2017 - 12.2019
Restaurant Supervisor
Flåmsbrygga Hotel AS
05.2017 - 11.2017
Restaurant Waiter
OKO RESTORANID OÜ
05.2016 - 04.2017
Restaurant Supervisor
SCAR GROUP OÜ
04.2015 - 05.2016
Company Owner
D&J SUCCESS OÜ
09.2013 - 07.2017
Restaurant Waiter
LAPINETA OÜ
06.2013 - 09.2014
Restaurant Waiter
Cocodrillo Restoran
11.2012 - 02.2013
Restaurant Waiter
Rannarestoran PAAT
05.2012 - 09.2012
High School Diploma -
Tallinna Kesklinna Vene Gümnaasium
No Degree - Accountant
Tallinna Majanduskool
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