Daniil Epro
Tallinn, Estonia
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cabin Crew Member
Air Baltic Corporation AS
Tallinn
08.2022 - Current
- Operating on an Airbus A220 veiling for passengers safety and comfort during flight.
- Delivering excellent customer service and following safety regulations.
- Safety and Emergency procedures knowledge.
- General Medical Training.
- Fire Fighting training.
- Dangerous Goods Handling.
- Customer Care.
Customer Service Representative
Apollo Kino
Tartu
09.2021 - 05.2022
- Maintained up-to-date knowledge of products and services.
- Worked to address all customer concerns in a timely and effective manner.
- Developed successful tactics to sell products and services to customers.
- Worked to understand the needs of each customer.
Accountant - Internship
Peipsi Grupp Holding LTD
Mustvee
06.2021 - 07.2021
- Assisted in preparing financial statements and reports
- Taxes and payments
- E-services
- Declarations
Customer Service Representative
Tartu Linnavalitsus
Tartu
02.2021 - 03.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Customer Service Representative
KFC
Tartu
10.2020 - 12.2020
- Maintained up-to-date knowledge of products and services.
- Worked to address all customer concerns in a timely and effective manner.
- Developed successful tactics to sell products and services to customers.
Barista
Caffe Armastus
Tartu
02.2020 - 09.2020
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences
- Described menu items to customers and suggested products based on stated preferences.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Education
Bachelor of Arts - Financial Management
Estonian University Of Life Sciences
Tartu11-2023
High School Diploma -
Peipsi Gümnaasium
Mustvee05-2019
Skills
- Mac OS ja Windows MS Office programs
- Adobe Photoshop
- Final Cut Pro X
- Merit Aktiva
- Standard Books
- MARKUS software
Certification
- Certified IELTS Cambridge ESOL Examination
- Certified Cabin Crew Certified
- First aid and AED
- Certified Hazardous Materials Manager
- Certified Dangerous Goods Handling
- Certified Safety Professional
Languages
Estonian
First Language
Russian
Proficient (C2)
C2
English
Upper Intermediate (B2)
B2
Driving license
- Category - B
Timeline
Cabin Crew Member
Air Baltic Corporation AS
08.2022 - Current
Customer Service Representative
Apollo Kino
09.2021 - 05.2022
Accountant - Internship
Peipsi Grupp Holding LTD
06.2021 - 07.2021
Customer Service Representative
Tartu Linnavalitsus
02.2021 - 03.2021
Customer Service Representative
KFC
10.2020 - 12.2020
Barista
Caffe Armastus
02.2020 - 09.2020
Bachelor of Arts - Financial Management
Estonian University Of Life Sciences
High School Diploma -
Peipsi Gümnaasium
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