Darja Punder
Tallinn,Harjumaa
Summary
Confident Accounts Receivable Supervisor with experience in leadership. Innovative problem-solver with success at training and managing a highly efficient team and cultivating a productive workspace to increase revenue.
Overview
13
13
years of professional experience
Work History
Accounts Receivable Supervisor
CMA CGM
Tallinn, Harjumaa
09.2023 - Current
- Monitored online banking systems for electronic payments made by customers.
- Coordinated with sales staff to resolve any discrepancies between invoices and actual orders received from customers.
- Created monthly aging report for review by management team.
- Supervised and monitored the daily operations of Accounts Receivable department to ensure accuracy, completeness, and timeliness of customer payments.
- Tracked all incoming payments received via check, ACH and wire transfer or other methods.
- Performed periodic reviews of unapplied cash items on the general ledger accounts.
- Resolved customer queries related to billing issues or payment discrepancies in a timely manner.
- Conducted regular reconciliation activities on customer accounts to verify accuracy of balances.
- Managed collection process for past due receivables while maintaining good relationships with customers.
- Evaluated existing processes and proposed improvements to streamline workflow efficiency.
- Provided training sessions for new employees on Accounts Receivable procedures and policies.
- Guided employees in handling difficult or complex problems.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
Account Receivable Collector
CMA CGM
Tallinn
12.2022 - 09.2023
- Ensured precise recording of customer payments through the posting of cash, check, and credit card transactions
- Updating receivables by totaling unpaid invoices.
- Keeping the dedicated AR ledger up to the standard of an internally agreed KPI
- Using a combination of phone calls and e-mails to resolve payment issues
- Ensure that the agreed work queue is followed through and the portfolio is covered in full
- Enhanced coordination of customer inquiries throughout the organization
- Successfully identified and escalated accounts requiring management intervention
- Minimize bad debt exposure through consistent collections.
- Reconciled customer accounts by researching discrepancies between customer records and bank deposits.
Key Account Officer
CMA CGM
Tallinn
01.2022 - 12.2022
- Managed invoicing process and resolved disputes.
- Sending bills and invoices to clients
- Engaged in customer communication to optimize invoicing procedures
- Collaborated with various internal teams to effectively resolve issues
- Minimized loss and improved invoicing process through dispute of invoices
- Collaborated with Key Account Managers to successfully onboard new projects.
Customer support specialist VIP desk, team lead assistant
CMA CGM
Tallinn
07.2017 - 09.2019
- Ensuring timely and polite communication with VIP clients
- Creating bookings for vessel space according to customer requests
- Resolving issues regarding bookings with internal different departments
- Exceeded company targets by consistently meeting KPI and SLA standards.
- Participating in conference calls with project managers
- Mentoring and motivating the team
- Organizing daily plans with the team, setting up goals and covering needs.
Assistant Store Manager
The Kooples Ltd
London
03.2016 - 07.2016
- Assisting the flagship concession in Selfridges
- Delivering high standard luxury customer service
- Following team and company achieving sales targets
- Building relationships with customers
- Coaching and motivating the team
- Commercial analysis and following up company VM guidelines.
Supervisor
All Saints Ltd
London
01.2015 - 01.2016
- Supervising the flagship store in Selfridges
- Delivering a high standard of customer service
- Responsible for achieving sales targets
- Commercial analysis and merchandising within company guidelines
- Coaching and motivating the team
- Participating in recruitment and HR procedures.
Deputy Manager
Zara UK Limited
London
01.2012 - 01.2015
- Delivering a high standard of customer service.
- Responsible for achieving sales targets
- Responsible for stock control
- Delegated work to staff, setting priorities and goals.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Commercial analysis and merchandising within company guidelines.
- Monitored daily operations and ensured compliance with company policies and regulations.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Provided guidance and support to team members to help them achieve goals.
Education
Massmeedia Translating and Editing (Russian as Foreign language) -
<ul><li>Tallinna</li><li>Likool</li></ul>
01.2012
Hydrography, maritime navigation -
Estonian Maritime Academy
01.2007
Skills
- Staff Training
- Financial Reporting
- Microsoft Excel
- Invoice Processing
- Leadership trained
- Aging report creation
- Account Reconciliation
- Account Analysis
- Customer Relations
- Transaction Processing
- Payment reviewing
- Staff Management
- Collections expertise
Personal Information
Date of Birth: 09/22/86
Languages
Russian
First Language
English
Advanced (C1)
C1
Estonian
Advanced (C1)
C1
References
References available upon request.
Timeline
Accounts Receivable Supervisor
CMA CGM
09.2023 - Current
Account Receivable Collector
CMA CGM
12.2022 - 09.2023
Key Account Officer
CMA CGM
01.2022 - 12.2022
Customer support specialist VIP desk, team lead assistant
CMA CGM
07.2017 - 09.2019
Assistant Store Manager
The Kooples Ltd
03.2016 - 07.2016
Supervisor
All Saints Ltd
01.2015 - 01.2016
Deputy Manager
Zara UK Limited
01.2012 - 01.2015
Massmeedia Translating and Editing (Russian as Foreign language) -
<ul><li>Tallinna</li><li>Likool</li></ul>
Hydrography, maritime navigation -
Estonian Maritime Academy
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