David Nugis

• Lead live casino shift operations, managing a team of 10–15 staff members per shift to ensure smooth game flow and high-quality service.
• Resolve 1 to 5+ technical and operational issues per shift, minimizing downtime and maintaining a seamless customer experience.
• Analyze shift data and operational reports to identify trends and recommend process improvements that enhance efficiency.
• Collaborate with technical teams to troubleshoot streaming and platform issues, ensuring system reliability and user satisfaction.
• Developed and implemented a streamlined system consolidating shift summaries into a single organized file, improving reporting efficiency.
• Provide actionable insights and suggestions to website and product teams for continuous customer experience improvements.
• Maintain accurate shift documentation and performance reports for management review and strategic planning.

Company Overview: Culture / Entertainment / Recreation

• As a Game Presenter, my role was to ensure players had a great time.
• I presented 3 games in an engaging and interactive way, keeping things fun while maintaining professionalism.
• When issues arose, I handled them quickly and calmly, making sure players felt taken care of and issues resolved smoothly.
• My focus was always on keeping the experience smooth, enjoyable, and problem-free, so players could focus on having fun.

• Company Overview: Public / Governmental Service
• Led a squad of 10 in the defense force, managing mission coordination and ensuring smooth execution in varied terrains.
• Responsible for giving clear instructions, motivating the team, maintaining discipline, and relaying critical mission details.
• Excelled in high-pressure situations, staying calm and focused while making quick decisions to ensure mission success.
• Public / Governmental Service

• Company Overview: Sales / Retail
• Handling customer requests and ensuring smooth operations across 5+ locations.
• Managed stock levels and performed regular checks to maintain inventory accuracy.
• Collaborated with local authorities to address theft-related issues and ensure safety and security at the station.

• Company Overview: Sales / Retail
• I provided guidance to customers, helping them select the most suitable products and services for their needs.
• I ensured accurate inventory management, maintaining stock levels and availability of 100's of products.