Diana Kulakova
Tallinn
Summary
Hardworking and ambitious individual with a great passion for the development. Excellent skills of using wide range of computer software, enabling to effectively perform various tasks. Seeing a position in which I can put into practice my knowledge and experience, ultimately benefiting the operation of the organisation that I work for.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
UDU restaurant
08.2024 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Participating in development of the restaurant
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift
- Worked effectively in fast-paced environments.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
Bartender / Customer Service Representative
RUKIS cafe-bakery
09.2023 - 06.2024
- Providing individual recommendations for food and beverage based on customer preferences
- Maintaining the workplace by ensuring a clean, organized, and professional setting
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift
Administrator / Customer Service Representative
FARM restaurant
02.2023 - 06.2024
- Training new staff on restaurant policies and customer service standards
- Managing team performance
- Coordinating proposals for special events
- Ensuring a satisfying dining experience for customers
- Introducing guests to local fusion cuisine
Education
High School Diploma -
Tallinna Linnamäe Vene Lütseum
Estonia06-2024
Arts Education
Tallinna Kunstikool
Estonia06-2022
Middle School -
Ehte Humanitaargümnaasium
Estonia06-2022
Skills
- Problem Solving
- Attention to Details
- Multitasking
- Content Management
- Time Management
- Customer service
- Critical thinking
- Bartending performing
- Sommelier skills
- Conflict resolution
LANGUAGES
English Full Professional Proficiency
Estonian Full Professional Proficiency
French Limited Working Proficiency
Russian Native or Bilingual Proficiency
Hobbies and Interests
Fine Art, SMM, Photography, Literature, History, Philosophy
Hobbies
Reading
Arts
Floristics
Timeline
Customer Service Representative
UDU restaurant
08.2024 - Current
Bartender / Customer Service Representative
RUKIS cafe-bakery
09.2023 - 06.2024
Administrator / Customer Service Representative
FARM restaurant
02.2023 - 06.2024
High School Diploma -
Tallinna Linnamäe Vene Lütseum
Arts Education
Tallinna Kunstikool
Middle School -
Ehte Humanitaargümnaasium
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