Diāna Bartuseviča
Cēsis,022
Summary
Data Analyst with high productivity and efficiency in task completion. Specialize in data visualization, statistical analysis, and predictive modeling. Skilled in problem-solving, critical thinking, and communication, ensuring successful project outcomes and team collaboration.
Overview
8
8
years of professional experience
Work History
Data Analyst
AS Swedbank Latvia
09.2022 - Current
- Perform customer base analyses, advise product owners, channel and segment colleagues, provide analytical support and business needs interpretation.
- Analyze the amount of existing data, and define the necessary requirements and data to provide a full quantitative analysis of the product, customer, customer profile, activeness, customer habits, and propensity to buy and use bank products and services. Perform data analysis, selection for marketing campaigns, and in-depth analysis of sales results.
- Select data from Data Warehouse, test them and create SQL queries by providing the resulting data for analysis and data support.
- Population, Customer base, new customer and other data forecasting.
- Presentation of data and knowledge exchange both locally and in Baltic Banking.
Adviser
AS Swedbank Latvia
07.2020 - 09.2022
- Training and mentoring of new employees at a Consultation Centre.
- Collecting and analyzing team results.
- Work with customers negative feedback.
Consultant
AS Swedbank Latvia
12.2016 - 07.2020
- Customer consultation in all banking services - daily services, insurance, financing, savings and investments in the Consultation Centre via telephone and bank messages.
- Find the best solution for customer question and situation.
- Work on the sales plan.
Education
Bachelor of Mathematics And Statistics - Mathematics
University of Latvia
Riga07-2019
Skills
- Data analysis using SPSS, SQL, R;
- Data report creation in Excel, Power BI and QlikSense;
- Data visualization and presentations;
- Other skills in C, PHP, JavaScript, HTML, Microsoft Visual Studio
Accomplishments
Swedbank Board recognition for work on customer base migration to Bundle.
Languages
Latvian
Bilingual or Proficient (C2)
English
Advanced (C1)
Russian
Advanced (C1)
Timeline
Data Analyst
AS Swedbank Latvia
09.2022 - Current
Adviser
AS Swedbank Latvia
07.2020 - 09.2022
Consultant
AS Swedbank Latvia
12.2016 - 07.2020
Bachelor of Mathematics And Statistics - Mathematics
University of Latvia
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