DURANCE NKEMU MICHELLE
KYC/CUSTOMER SUPPORT/COMPLIANCE
Summary
Demonstrable experience in performing complete KYC checks and carrying out detailed due diligence to minimize any risk. Professional with strong experience in customer support. Focused on team collaboration and achieving results, adapting to changing needs seamlessly.
Overview
3
3
years of professional experience
2011
2011
years of post-secondary education
2
2
Languages
Work History
Customer Support Associate
WISE PAYMENT LIMITED
03.2024 - Current
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Maintained comprehensive knowledge of product offerings to ensure accurate information was provided to customers during troubleshooting efforts.
- Developed strong relationships with clients through consistent follow-ups on outstanding issues, ensuring timely resolutions and ongoing communication updates.
SENIOR PRODUCTION SPECIALIST
SWAPPIE ESTONIA
12.2021 - 03.2023
- Stock maintenance, order fulfillment, packaging, and preparing the orders for our customers
- Activate and diagnose all the incoming phones and Making helpful product recommendations and suggestions to increase revenue by 70%
- Monitor all customer inquiries and requests on all warranty issues
- Ensure customer satisfaction and ensure compliance to all warranty specifications by 100%
- Coordinated with cross-functional teams to optimize workflow, increasing overall productivity and reducing bottlenecks.
- Participated in Lean Six Sigma projects driving continuous improvement initiatives to further enhance production processes and reduce operational costs.
Education
Gce Advance level certificate -
Cameroon College of arts and sciences (CCAS)
Creativity and business innovation - undefined
Estonian Entrepreneurship University of Applied Sciences
Skills
Microsoft Office
Big Data
Problem-solving abilities
Customer service
undefinedTimeline
Customer Support Associate
WISE PAYMENT LIMITED
03.2024 - Current
SENIOR PRODUCTION SPECIALIST
SWAPPIE ESTONIA
12.2021 - 03.2023
Creativity and business innovation - undefined
Estonian Entrepreneurship University of Applied Sciences
Gce Advance level certificate -
Cameroon College of arts and sciences (CCAS)
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