Summary
Overview
Work History
Education
Skills
Timeline
Generic

DURANCE NKEMU MICHELLE

KYC/CUSTOMER SUPPORT/COMPLIANCE

Summary

Demonstrable experience in performing complete KYC checks and carrying out detailed due diligence to minimize any risk. Professional with strong experience in customer support. Focused on team collaboration and achieving results, adapting to changing needs seamlessly.

Overview

3
3
years of professional experience
2011
2011
years of post-secondary education
2
2
Languages

Work History

Customer Support Associate

WISE PAYMENT LIMITED
03.2024 - Current
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Maintained comprehensive knowledge of product offerings to ensure accurate information was provided to customers during troubleshooting efforts.
  • Developed strong relationships with clients through consistent follow-ups on outstanding issues, ensuring timely resolutions and ongoing communication updates.

SENIOR PRODUCTION SPECIALIST

SWAPPIE ESTONIA
12.2021 - 03.2023
  • Stock maintenance, order fulfillment, packaging, and preparing the orders for our customers
  • Activate and diagnose all the incoming phones and Making helpful product recommendations and suggestions to increase revenue by 70%
  • Monitor all customer inquiries and requests on all warranty issues
  • Ensure customer satisfaction and ensure compliance to all warranty specifications by 100%
  • Coordinated with cross-functional teams to optimize workflow, increasing overall productivity and reducing bottlenecks.
  • Participated in Lean Six Sigma projects driving continuous improvement initiatives to further enhance production processes and reduce operational costs.

Education

Gce Advance level certificate -

Cameroon College of arts and sciences (CCAS)

Creativity and business innovation - undefined

Estonian Entrepreneurship University of Applied Sciences

Skills

Microsoft Office

Big Data

Problem-solving abilities

Customer service

undefined

Timeline

Customer Support Associate

WISE PAYMENT LIMITED
03.2024 - Current

SENIOR PRODUCTION SPECIALIST

SWAPPIE ESTONIA
12.2021 - 03.2023

Creativity and business innovation - undefined

Estonian Entrepreneurship University of Applied Sciences

Gce Advance level certificate -

Cameroon College of arts and sciences (CCAS)
DURANCE NKEMU MICHELLEKYC/CUSTOMER SUPPORT/COMPLIANCE