Eero Maisa
Tallinn,Harjumaa
Summary
Dynamic and resilient professional with a strong foundation in client-focused service and team leadership. Demonstrates exceptional customer service skills, advanced computer proficiency, and effective written and verbal communication. Proficient in helpdesk operations, inventory management, and logistical planning, with a keen ability to manage administrative support functions. Adept at staff training and development, employee onboarding training, and maintaining telephone etiquette. Possesses foundational programming knowledge and beginner-level expertise in MySQL, FTP tools, and Adobe software. Career goals include advancing expertise in IT software and hardware.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work history
Customer service representative
Hesemajad OÜ
Tallinn, Harjumaa
2023.11 - Current
- Processed orders promptly ensuring a positive restaurant experience for customers.
- Performed administrative duties contributing towards smooth restaurant operations.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Assisted customers in making informed decisions by providing detailed product information.
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Collaborated with kitchen staff to expedite food preparation process.
- Followed health and safety regulations strictly, enhanced workplace environment.
IT technical support specialist Internship
Põhja-Eesti Regionaalhaigla
Tallinn, Harjumaa
2023.02 - 2023.05
- Installed software updates, ensuring optimal system performance.
- Optimised server functionality through regular maintenance checks and upgrades.
- Resolved hardware malfunctions by conducting thorough diagnostic tests.
- Managed complex technical issues by providing effective troubleshooting and problem-solving solutions.
- Set up computer work stations or modify workstations.
Warehouse packer
Smartpost OÜ
Tallinn, Harjumaa
2022.10 - 2023.01
- Improved warehouse efficiency with meticulous arrangement of packed goods.
- Kept workplace tidy, contributed to a productive atmosphere in the warehouse.
- Loaded and unloaded deliveries using pallet jack to expedite tasks.
- Managed packing schedules effectively to meet delivery deadlines.
- Coordinated with team members, improved overall productivity levels.
- Utilised space efficiently in cargo containers for optimal packing.
Porter
Astlanda Hotell AS
Tallinn, Harjumaa
2018.08 - 2018.09
- Assisted guests with luggage to ensure comfortable stay.
- Coordinated with other staff members effectively for seamless operations.
- Encouraged positive guest experiences through prompt and courteous service.
- Maintained high standard of service and delivered exceptional customer service, upholding brand standards.
- Responded promptly to guest requests for additional amenities and services.
- Coordinated with housekeeping to deliver and collect laundry items for guests.
- Coordinated group arrivals and departures, handling multiple luggage items efficiently.
- Organised and prioritised luggage storage to provide quick retrieval for departing guests and timely check-in for new arrivals.
Education
Diploma of Higher Education - General Education
Tallinna Pääsküla Kool
Tallinn 2017.09 - 2020.06
IT younger specialist
Haapsalu Kutsehariduskeskus
Haapsalu, Haapsalu linn 2021.09 - 2024.08
Skills
- Resilience under stress
- Telephone etiquette
- Client-focused approach
- Helpdesk operations
- Team leadership
- Product knowledge
- Inventory management
- Microsoft Office Suite
- Beginner in MySQL and FTP tools
- Beginner in Adobe software
- Logistical planning
- Exceptional customer service
- Staff training and development
- Written and verbal communication
- Multi-tasking abilities
- Cash and card processing
- Basic accounting skills
- Administrative support functions
- Advanced computer proficiency
- Employee onboarding training
- Foundational programming knowledge
Languages
English
Intermediate
Estonian
Advanced
Affiliations
Computer games.
Going to gym.
Basketball and sports in general.
Movies
Timeline
Customer service representative
Hesemajad OÜ
2023.11 - Current
IT technical support specialist Internship
Põhja-Eesti Regionaalhaigla
2023.02 - 2023.05
Warehouse packer
Smartpost OÜ
2022.10 - 2023.01
IT younger specialist
Haapsalu Kutsehariduskeskus
2021.09 - 2024.08
Porter
Astlanda Hotell AS
2018.08 - 2018.09
Diploma of Higher Education - General Education
Tallinna Pääsküla Kool
2017.09 - 2020.06