ELIIS KRISTJANKROON
Summary
Skilled in KYC and with a strong background in regulatory compliance and risk management. Excels at conducting thorough investigations, analyzing complex data, and ensuring strict adherence to financial regulations. Recognized throughout career for fostering team collaboration and consistently delivering results, even in the face of evolving challenges. Proven track record of utilizing analytical skills, attention to detail, and strong communication abilities to enhance organizational integrity and compliance.
Overview
7
7
years of professional experience
Work History
Due Diligence/KYC Senior Agent
Wise
05.2024 - Current
- Improved efficiency in identifying high-risk business clients through comprehensive research and analysis
- Performed ongoing monitoring of existing clients for changes in risk profile, enabling timely intervention where necessary
- Prepared detailed reports on client profiles and risk factors for senior management, enabling informed decision making
- Conducted thorough due diligence on low- to high-risk customers by analyzing financial statements, identification documents and public records
- Enhanced interdepartmental communication to ensure consistent AML/KYC practices across the organization
- Supported KYC processes for prospective and existing customers
Customer Support Specialist
Wise
01.2023 - 05.2024
- Providing exceptional support through phone and email, specializing in Wise card and multi-currency account
- Enhancing customer satisfaction by promptly addressing and resolving inquiries and concerns
- Achieving good results by meeting performance targets
- Preventing potential escalations by successfully handling challenging situations with empathy, patience, and diplomacy
- Assisting and training people in the office
- Giving presentations and doing workshops for other teams
Sales and Social Media Manager
WAB OÜ
12.2021 - 07.2022
- Brought forth a customer-friendly attitude
- Followed instructions from supervisors and aimed to increase workflow
- Remained knowledgeable about fashion trends
- Handled window displays and changed them for each season
- Managed the store, as there was only one employee working a day
- Handled the website as well as social media, made engaging content every day through Instagram stories, posts and videos
- Trained new employees
Sales Assistant
Fotografiska OÜ
07.2021 - 10.2021
- Brought forth a positive attitude and worked as a committed employee
- Sold over 100 exhibition tickets a day
- Managed an exhibition shop and opened/closed exhibitions
- Enhanced visitor experience by providing informative explanations about exhibition content and answering any questions
Waitress and Barista
Nümf OÜ
07.2020 - 07.2021
- Served as a dedicated and enthusiastic waitress
- Made cocktails and snack trays
- Worked as a flexible server during overflow periods
Waitress
Restaurant Spot
06.2019 - 12.2019
- Brought forth a welcoming and energetic spirit
- Accurately recorded orders and notified chefs of any dietary restrictions
- Informed customers of new menu offerings and specials
- Utilized excellent multitasking skills.
Sales Assistant
Zara Home
07.2018 - 09.2018
- Brought forth an energetic attitude and positive work-ethic
- Adhered to all store policies, rules, and regulations
- Changed window displays, communicated with customers, sold merchandise at the cashier and kept the stock room clean
Education
Bachelor of Science - Psychology
Erasmus University Rotterdam
Secondary Education -
Tallinn School No. 21
06.2021
Skills
- Effective Time Management
- Fast Learner
- Communication Skills
- Creative Problem Solving
- Responsibility
- Enhanced due diligence
- Financial intelligence
- Document review
- Teamwork and collaboration
- Social media
- Attention to detail
Languages
Estonian
Native language
English
Advanced
C1
Estonian
Proficient
C2
Russian
Elementary
A2
Personal Information
- Date of Birth: 22/02/2002
- Nationality: Estonian
Timeline
Due Diligence/KYC Senior Agent
Wise
05.2024 - Current
Customer Support Specialist
Wise
01.2023 - 05.2024
Sales and Social Media Manager
WAB OÜ
12.2021 - 07.2022
Sales Assistant
Fotografiska OÜ
07.2021 - 10.2021
Waitress and Barista
Nümf OÜ
07.2020 - 07.2021
Waitress
Restaurant Spot
06.2019 - 12.2019
Sales Assistant
Zara Home
07.2018 - 09.2018
Secondary Education -
Tallinn School No. 21
Bachelor of Science - Psychology
Erasmus University Rotterdam
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