Emmanuel Eze
Lisbon
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Support Specialist
Teleperformance
01.2022 - 06.2024
- Provided high-quality customer support to a diverse range of clients across various industries, handling up to 150+ inquiries per day.
- Utilized CRM software to document interactions, track issues, and follow up on pending cases, ensuring a seamless and organized workflow.
- Demonstrated resilience in managing a high-volume, fast-paced environment, while maintaining a calm and professional demeanor in all customer interactions.
- Adapted quickly to new tools and technologies, enhancing support processes and contributing to the continuous improvement of customer service practices.
Technical Support Specialist
Saica Natur
11.2020 - 11.2021
- Provided technical support to customers via email, chat, and phone for various clients, ensuring timely and accurate resolution of issues.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Worked with the marketing team to relay customer feedback and suggestions, contributing to product improvement.
- Trained and mentored junior support representatives, improving team performance and customer service quality.
Town Planner
Lagos State Ministry of Physical and Urban Develop
08.2018 - 12.2019
- Developed and presented Design and Access Statements to local planning authorities, effectively communicating the design concepts and accessibility features of proposed projects
- Collaborated with architects, engineers, and other professionals to ensure the integration of sustainable and environmentally-friendly elements into planning designs, achieving recognition for eco-friendly initiatives
- Assisted in the preparation of pre-application submissions, demonstrating strong attention to detail and ensuring compliance with planning regulations
- Contributed to the evolution of projects by providing input on design concepts and participating in client meetings to understand their requirements and aspirations
Education
Bachelor of Science - Urban And Regional Planning
University of Lagos
Lagos11.2017
Skills
- Customer service excellence
- Mobile Product Support: Experience with Android and iOS applications, understanding of mobile ecosystems and user behavior
- Technical Support: Troubleshooting, ticket management, knowledge base creation, issue escalation
- Software Proficiency: Zendesk, Freshdesk, JIRA, Microsoft Office Suite, CRM systems, Intercom, Excel, Slack, Power BI, Zoom, AutoCAD, Sketch up, Paypal, Stripe
Accomplishments
- Awarded “Employee of the Month” three times for exceptional performance and dedication to customer satisfaction.
Hobbies
Reading, Hiking, Playing Football and Video games
Languages
English
Native language
Timeline
Customer Support Specialist
Teleperformance
01.2022 - 06.2024
Technical Support Specialist
Saica Natur
11.2020 - 11.2021
Town Planner
Lagos State Ministry of Physical and Urban Develop
08.2018 - 12.2019
Bachelor of Science - Urban And Regional Planning
University of Lagos
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