Emma Sofia Nugis
Viimsi
Summary
Self-motivated Costumer Service Representative brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
Certification
Work History
Administrator
Tallink Hotels
- Completed forms and reports to facilitate admission, transfer or discharge.
- Generated reports to suggest corrective actions and process improvements.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Implemented data-driven decision-making processes, leading to more informed business choices.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
Receptionist Administrator
MyFitness
- Maintained up-to-date knowledge of industry practices by attending workshops, conferences, and continuing education courses relevant to receptionist administration duties.
- Complied with privacy and confidentiality policies when communicating with callers and guests
- Assisted in resolving customer complaints and disputes
- Reviewed and audited subcontractor invoices, vendor payments and employee monthly expense reports
- Performed routine bookkeeping tasks to record and store financial transactions.
- Improved office operations by automating client correspondence, record tracking and data communications.
Community Service Associate
Viimsi Youth Council
- Vice-president of Viimsi's Youth Council
- Member of Viimsi's Youth Council, 2017 to 2021
- International projects with Erasmus+, different governments and organisations
- Event planning: VIID, competitions etc
- Coordinated individual referrals to obtain community services, advocate for youths needs and resolve roadblocks.
- Spearheaded special projects, driving innovation within the organisation's programs and initiatives.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Assisted with special events and programs.
Education
High School Diploma -
Gustav Adolf's Grammar School
Tallinn, Estonia06.2023
Skills
- Operations Management
- Deadline Adherence
- Contract Processing
- Business Administration
- Time Management
- Customer And Client Relations
Certification
- Food Hygiene for Food Business Operators
- 16 Hours of Emergency Assistance
- Cambridge Advanced English Assessment
Languages
Estonian
Native language
English
Advanced
C1
Swedish
Upper intermediate
B2
Timeline
Administrator
Tallink Hotels
Receptionist Administrator
MyFitness
Community Service Associate
Viimsi Youth Council
High School Diploma -
Gustav Adolf's Grammar School
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