Summary
Overview
Work History
Education
Skills
Accomplishments
Birth Country
Languages
Native Language
Personal Information
Timeline
Generic
Erena Treimann

Erena Treimann

Tallinn

Summary

Experienced professional skilled in conducting risk-based customer reviews and ensuring compliance across diverse industries. Proficient in analyzing transactions to uncover potential risks and effectively communicating findings. Proven ability to manage multiple priorities, contribute to audit strategies, and drive client satisfaction and loyalty. Committed to excellence and continuous improvement.

Overview

6
6
years of professional experience

Work History

Developing Senior Associate

PwC Estonia
08.2023 - Current

Main task are:

  • Taking part in developing an audit strategy and audit plans (obtaining an understanding of the client and its business processes, performing risk assessments & working with more senior team members);
  • Executing operational activities (collecting data, performing audit activities, reviewing work by focusing on quality);
  • Collaborating with teams & clients that are based locally and abroad to ensure all stages of projects are provided on time and in line with PwC’s quality standards;
  • Learning new skills daily (audit planning, project management, time management, etc.).
  • Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and organization.
  • Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
  • Spoke to customers in native language to increase loyalty and establish relationships.

KYC/AML Specialist, Compliance Officer

AS SEB BANK
09.2021 - 06.2023

Main tasks were:

  • I performed risk-based and high-quality customer reviews;
  • As part of the inspections, I evaluated and analyzed the client's profile, transactions and the risks of money laundering, terrorist financing and international sanctions arising for the bank;
  • I analyzed the customer's transactions and deals with finding out the circumstances of the transaction and possible risks;
  • When it was necessary, I communicated with the customers to clarify the data
  • I fulfilled the objectives set for the tasks;
  • I performed risk-based and high-quality customer reviews;
  • As part of the inspections, I evaluated and analyzed the client's profile, transactions and the risks of money laundering, terrorist financing and international sanctions arising for the bank;
  • I analyzed the customer's transactions and deals with finding out the circumstances of the transaction and possible risks;
  • When it was necessary, I communicated with the customers to clarify the data
  • I fulfilled the objectives set for the tasks;
  • In my work, I used a lot of information sources such as DJ, ORBIT, Power BI etc;
  • Developed strong client relationships through consistent communication and attentive service.
  • Generated reports detailing findings and recommendations.
  • Followed all company policies and procedures to deliver quality work.
  • Assisted with staff training to enforce quality, safety and sanitation guidelines.

Advisor

AS SEB BANK
05.2019 - 09.2021

My main task were:

  • I advised clients in everyday banking operations;
  • I created and developed new and valuable customer relationships;
  • I introduced and sell new banking products and solutions;
  • I contribute to the development of bank products and services.
  • Built and maintained relationships with clients to provide ongoing support.
  • Assisted in the development of training materials for new advisors, improving overall team performance.
  • Promoted customer loyalty programs to increase customer retention and repeat purchases.

Cook/customer Service Representative

VAPI PEOPLE OÜ
01.2018 - 09.2019

My main tasks were:

  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Communicated closely with servers to fully understand special orders for customers.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Education

Bachelor of Science - Tax law and customs

Estonian Academy of Security Sciences
Tallinn, Estonia
02.2025

Vocational Secondary Education - Customer Service

Tallinn Centre of Industrial Education
Tallinn, Estonia
06.2019

Basic Education -

Tallinn Järveotsa High School
Tallinn, Estonia
06.2016

Skills

  • Data Analytics
  • Finance
  • Customer Service
  • Time Management
  • Decision-Making
  • Attention to Detail
  • MS Office
  • Preparing reports
  • Documentation Management

Accomplishments

  • 2019, 2021, The best adviser, the best pension seller
  • 2019, Young Master 2019 (IV place)
  • 2012, 2015, Organizer of Slide events
  • 2012, 2015, President of the Haaberst Schools Round Table

Birth Country

Estonia

Languages

Estonian, Russian
Native language
Estonian
Proficient
C2
English
Advanced
C1
Russian
Proficient
C2

Native Language

Estonian/Russian

Personal Information

  • Age: 24
  • Date of Birth: 12/02/00
  • Gender: Woman

Timeline

Developing Senior Associate

PwC Estonia
08.2023 - Current

KYC/AML Specialist, Compliance Officer

AS SEB BANK
09.2021 - 06.2023

Advisor

AS SEB BANK
05.2019 - 09.2021

Cook/customer Service Representative

VAPI PEOPLE OÜ
01.2018 - 09.2019

Bachelor of Science - Tax law and customs

Estonian Academy of Security Sciences

Vocational Secondary Education - Customer Service

Tallinn Centre of Industrial Education

Basic Education -

Tallinn Järveotsa High School
Erena Treimann