Summary
Overview
Work History
Education
Skills
Certification
Projects
Languages
Timeline
Generic

Esther Omowunmi Adeyinka

Tallinn

Summary

I’m a business and entrepreneurship graduate with a strong interest in turning data into impactful business decisions. Through hands-on experience in financial operations, compliance, and customer analytics at companies like Wise and Swappie, I’ve developed a solid foundation in cost analysis, risk monitoring, and strategic reporting. I’m proficient in Looker, Excel, and Google Sheets, and I have used these tools to support performance tracking, automate internal reports, and contribute to data-informed planning. With growing exposure to Apps Script and strategic modeling, I’m especially excited about combining my analytical skills with cross-functional collaboration to support the Bolt Rides Finance team. I’m eager to learn, contribute, and grow in an environment that values data-driven strategy and innovation.

Overview

5
5
years of professional experience
1
1
Certification

Work History

KYC Operations Associate Analyst

Wise
Tallinn
08.2023 - Current
  • Conduct and document risk assessments on customer accounts, ensuring compliance with AML/KYC standards.
  • Used Looker and Superset to monitor agent performance metrics, conduct data analysis, and optimize review processes.
  • Optimized compliance workflows, leading to a 15% reduction in false-positive SARs.
  • Led enhanced due diligence reviews, analyzing customer behavior to mitigate risk exposure.

Customer Support Specialist

Wise
Tallinn
11.2022 - 08.2023
  • Investigated and resolved fraud-related cases, ensuring regulatory compliance, and customer satisfaction.
  • Collaborated with cross-functional teams to develop internal reporting processes for transfer tracking.
  • Handled high-volume customer inquiries while maintaining service KPIs above 95%.
  • Analyzed fraud patterns in customer transfer reports, contributing to the proactive flagging of 20+ high-risk cases.

Payment and Warranty Specialist

Swappie
Tallinn
08.2022 - 03.2023
  • Built and maintained refund analysis sheets in Google Sheets to identify trends in product returns, identified key product issues, and reduced return volumes.
  • Issued financial adjustments and processed warranty requests, ensuring accuracy and compliance.
  • Led a process revamp project that reduced warranty resolution time by 20%.
  • Managed refund issuance and tracked warranty financial performance.

Sales and Support Specialist

Swappie
Tallinn
10.2021 - 07.2022
  • Conducted competitor analysis and supported the new product launch strategy across EU markets.
  • Used Looker daily to track sales data, evaluate regional performance, and develop actionable insights for market repositioning.
  • Cross-functional stakeholder collaboration across five EU markets during forecasting discussions.
  • Provided support and training to team members, and reviewed work processes to ensure compliance with the highest standards.

Administrative Assistant

Euas Student Hostel
Tallinn
08.2020 - 05.2021
  • Helped disseminate information and supervised the distribution of materials to students and hostel occupants.
  • Fostered good communication with hostel occupants, and responded appropriately to feedback.
  • Reviewed historical data and secured customer information to advise on strategic campaign development.

Education

B.A - ENTREPRENEURSHIP AND BUSINESS MANAGEMENT

Estonian Entrepreneurship University of Applied Sciences
Tallinn, Estonia
06.2022

Skills

  • Google Sheets (pivot tables, VLOOKUP, conditional formatting)
  • Excel
  • Looker
  • Superset
  • PowerPoint
  • Apps script (basic)
  • Financial modeling
  • Market research
  • KPI dashboards
  • Budgeting support

Certification

  • ANTI-MONEY LAUNDERING CONCEPTS: AML, KYC AND COMPLIANCE, Udemy
  • OPERATIONAL ANALYSIS OF SUSPICIOUS TRANSACTION REPORTS, Basel Institute on Governance
  • INTERNATIONAL COOPERATION AND MUTUAL LEGAL ASSISTANCE IN CRIMINAL MATTERS, Basel Institute on Governance
  • OPEN-SOURCE INTELLIGENCE, Basel Institute on Governance

Projects

Refund Trend Dashboard: Created a dynamic Google Sheets model tracking refund reasons and frequencies, helping reduce the volume of return rates through actionable insights 

Sales performance snapshot (Looker): Analyzed sales performance weekly across five EU markets, and visualized KPIs for cross-functional business reviews 

Strategic market study: delivered pricing sensitivity insights and competitor benchmarking used by Swappie's product team to refine the market entry plan in three EU regions 

Languages

  • YORUBA, Mother tongue
  • ENGLISH, Fluent

Timeline

KYC Operations Associate Analyst

Wise
08.2023 - Current

Customer Support Specialist

Wise
11.2022 - 08.2023

Payment and Warranty Specialist

Swappie
08.2022 - 03.2023

Sales and Support Specialist

Swappie
10.2021 - 07.2022

Administrative Assistant

Euas Student Hostel
08.2020 - 05.2021

B.A - ENTREPRENEURSHIP AND BUSINESS MANAGEMENT

Estonian Entrepreneurship University of Applied Sciences
Esther Omowunmi Adeyinka