Fatemeh Shafiei
Tallinn,784
Summary
A passionate and experienced travel consultant with a diverse background in customer service, sales, and education. I bring a strong customer-focused attitude, excellent communication skills, and the ability to meet and exceed sales targets. With an enthusiasm for travel and diverse professional experience, I am eager to contribute to the exceptional guest experiences at Hurtigruten.
Overview
9
9
years of professional experience
1
1
Certification
Work History
English and German Teacher
Cozum Akademi
Istanbul
10.2022 - 08.2024
- Developed lesson plans and taught students at all levels of English and German.
- Assigned homework, graded tests, and documented student progress.
- Used creative teaching methods to make lessons engaging and interactive.
English Teacher (Part-Time)
Dilko Institute
Istanbul
04.2022 - 10.2022
- Developed and issued educational content such as tests and assignments.
- Supervised students to ensure a productive and safe learning environment.
- Coordinated resources for classes and presentations, enhancing the learning experience.
Sales and Operation Specialist
Inter Logistics
01.2022 - 10.2022
- Managed logistics operations, transportation planning, and scheduling.
- Delivered excellent communication to clients, ensuring smooth and timely service delivery.
- Worked efficiently in a team-based environment to meet operational KPIs.
Catering
Founder
01.2019 - 01.2021
- Managed catering services, creating menus and coordinating special requests.
- Communicated effectively with clients and waitstaff, ensuring seamless operations.
- Organized event spaces, ensuring all safety and health regulations were adhered to.
Digital Marketing (Selling Furniture)
Tivan
02.2016 - 12.2018
- Developed marketing strategies and researched industry trends to boost sales.
- Analyzed marketing campaigns, tracking successes and opportunities for growth.
- Presented to partners and identified new opportunities for business expansion.
Education
Master of Science - MSc Data Science, AI & Digital Business
GISMA University of Applied Sciences
GermanySkills
- Excellent communication and interpersonal skills
- Sales expertise and proven ability to meet KPIs
- Strong customer service skills
- Team-oriented and capable of working under pressure
- Ability to adapt quickly and learn new information
- Proficient in Microsoft Office, Photoshop, AutoCAD, WordPress, and Excel
Languages
Persian
First Language
English
Proficient (C2)
C2
German
Elementary (A2)
A2
Turkish
Advanced (C1)
C1
Certification
Yoga Certification | India | 2021
CELTA Certification | ITI Istanbul | 2024
Timeline
English and German Teacher
Cozum Akademi
10.2022 - 08.2024
English Teacher (Part-Time)
Dilko Institute
04.2022 - 10.2022
Sales and Operation Specialist
Inter Logistics
01.2022 - 10.2022
Catering
Founder
01.2019 - 01.2021
Digital Marketing (Selling Furniture)
Tivan
02.2016 - 12.2018
Master of Science - MSc Data Science, AI & Digital Business
GISMA University of Applied Sciences
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